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September 2023 by MJ B
I only use this bank because I’m on ssi disability and get my payments at midnight instead of 2 am. With that said as of today I am extremely disappointed in this bank’s customer service and especially with Joanne.I called because I had a situation with an unauthorized preauthorization charge that was going to cause my rent check to bounce. Joanne basically told me to hope it dropped off tonight and left me to the wolves. I called the Waterloo, IL branch and spoke to Kirstin who immediately offered to call the debit card department to get that preauth charge removed and was able to do so in under 5 minutes. Bravo Kirstin and shame on you Joanne. I understand you are busy but you left me feeling that you didn’t care and knowing how easily you could have resolved this for me is very disappointing. ????
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August 2023 by donna brown
Friendly people
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September 2021 by Jason T
Extremely friendly staff. I've been with them since sometime around 2000. And they have always taken care of me.As a note this was Home Federal Savings & Loan's
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May 2017 by Tami Eberhart
Nicest people.
