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January 2024 by Whitney Wilson
I took a screw anchor in to try to match it. One of the workers helped me find it but also gave me helpful advice on the project I was working on. Friendly service and they have what I need!
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January 2024 by josh hart
Completely over priced.! Price gouging at its best just like all ace hardwares, unfortunately. I would only shop here if it was an emergency where I didn't have time to drive to another store. Most products are at least double, if not triple, and quadruple the price of other hardware stores.
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December 2023 by Yvonne Zucha
Customer service of taking down a display for my purchase. He greeted me and asked if I needed any help.
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December 2023 by A Hunt
Very helpful and friendly staff. Definitely worth my $$
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December 2023 by Kelli Lynn
Great service! Cute store
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July 2023 by Lyn Whittaker
I stood in the same aisle for at least 10 minutes and never got waited on and there was no more than six or seven people in the store
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June 2023 by Frances Green
I was just there and asked if somebody can help me with the plants and the prices. They said I had to bring them into the store. They could not come out to the garden center. I was not about to bring in all the plants I had questions about. There was a employee sitting on a lawn mower on his phone. There was 2 girls at the register. This is not customer service. I will never recommend this store again. They lost a customer and also I will never recommend them again?
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June 2023 by Chad McFarland
Drove close to an hour to pickup item that the Online ordering system stated was in stock and available to pickup in store. When I got there, I was told that the online ordering system is not working properly and that they are aware of the issue. That is ridiculous. The pickup should be removed from the options when you make a purchase if you have no idea if it's in stock or not. Complete waste of 2 hours.
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June 2023 by Judy “Jujubee” Cardona
To high priced home depot is better and asked for paint to paint my old wood cabinets and they told me to get a paint that cost 45$ and it chips right off I was so passed but haven't complained about it yet oh I will horrible
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June 2023 by Barbara Oxley
I love that they're close and I can find almost everything I need by myself but there are employees always there to help if needed.
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May 2023 by MaryAnn Green
Went to buy lock for storage unit. Found what I wanted for under $20. Last one I bought was about $25. Store was easy to shop.
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February 2023 by KW ..
Stopped in this morning to pick up my chains that I was having sharpened. The store is very clean, organized and the employees are always very nice. Got a courtesy call this morning that my chains were sharpened and ready for pick up. I stopped in and as always when I'm walking in the door I was greeted by several employees asking if I needed help. They always go out of their way to make you feel welcome. Firm believer when it's clean. Employees are polite and helpful. You shop local. Strong work ace hardware.
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September 2022 by kari Jo Hartmann
First of all. The staff is very helpful. Not particularly knowledgable, because ACE is a national brand that isn't in the practice of finding qualified people to run a hardware store, but pay less than a living wage and hire folks who are transitioning hopefully to a career, SOMEWHERE ELSE... That being said, they quickly get the lay of the store and figure out where things are... they can point you right to them, if it's something they're acquainted with. They cannot help you with a complex question. But they are indeed trying! The stores are above price point stores, they are simply a last resort when you need something fast and local. Like the McDonalds in front of it... There's really not much that stands out inside... everything is about 20-80% higher than other stores... the recent price bump, put them way out there... But I'll be buying something from them in ten minutes (A $7 bottle of powdered graphite which is actually right at about price point, checking on line, however this could be different than the reality I find at the store), ... So I can't say I don't recommend them. So to be clear, my review is of the Ace Hardware STORES and to a lesser degree the one closest to me, where I have found the employees doing their best with a limited situation for below average pay. They are not the lesser of the evils, but simply the closest. (ok... adding a star. The part I bought today was uncharacteristically cheap!)
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July 2022 by Sherri Bacon
I have always loved shopping at Ace until an recent incident. I paid for a purchase with cash and a card. The next day when I returned home the phone rang and it was the owner of Ace. He asked me if I had received his previous call and I said no I just walked in the door. He told me I had used bad money (which I had done by mistake) paying for the earlier transaction. I told him what had happened and did not feel it necessary for him to threaten to call the police over $10.00 especially since they had my card #, my phone number and the transaction why would I need to be threatened? Seems to me that if I was going to try and steal from him I would have been smart enough to not use my credit card to pay!! I laughed and told him I would be there immediately.
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July 2022 by K- shee
I enjoy going to check out what ACE has in stock. I was buying my furnace filters from Walmart because I thought it would be the best $$ buy. Not so. ACE has better filters for less. Be sure to sign up for an account with them. They give you the key chain account card so when you buy something you make points. You know like you get at Walgreens and CVS. It's free to sign up. This store isn't as big as Home Depot but you will be surprised they do have a great variety of items. I like to check on line if they have what I need on their web site before going to the other stores. ACE has a big varieties of tools, screws, connectors, plumbing supplies, electrical, lawn furniture, grills, etc.What is so nice about ACE it's like visiting a down home hardware store. It has smaller quantity maybe but top quality items. The sales people are top notch. Friendly and always willing to help you with your purchase. Check it out both in Collinsville and Granite City, Illinois.
