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November 2023 by Ashley Miller
This was my first time going to a Dobbs. I knew something majorly was wrong with my car that needed to be repaired. By far this is one of the best places I have been to in a long time that cared. They answered all my questions and were able to show me exactly what was wrong with my car. They were very professional and genuine. They were very honest about what needed to be fixed. My request was just to make sure that my car was safe to drive again on the road and they went above and beyond my expectations. I couldn’t be more thankful for their service. I would strongly recommend everyone to go here, especially for women are ladies that are looking for an honest mechanic repair shop.Thanks again ?A grateful customer
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November 2023 by Dana Johnson
Scheduling appointment for drop off and next day service was easy. Work was done and I had my car back by midday. Excellent guys at the counter and always feel like I’ve been treated honestly and fairly. These guys are my go to now for tires and auto services.
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October 2023 by andrew jeffery
I was having issues with aftermarket rims and tires I bought. I didn't get them from Dobbs, but they ordered what I needed to fix my issues. It wasn't thier problem and they definitely did not have to help me, but they did. Thank you to Mike, Dale, and the rest of the team at Dobbs. Much appreciated! I have been a customer of this location for many years, and will continue to be for years to come
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September 2023 by Angie Medina
Very professional and thorough. Finally fixed my car after having it at Cahokia Dobbs twice and getting a battery I probably didn't need. They explained everything to me and gave me a print out. Will definitely drive out of my way to go to Collinsville and skip the one 5 min from my house.
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September 2023 by Rick Lamming
My car is in bad shape. I needed my transmission fixed because of a leak. Not only did they refuse to fix it, but they charged me $30 to look at itI will NEVER bring another auto to them, nor will I recommend them to my friends and relatives.I only wish I could give them a lower rating.
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August 2023 by Don T
Got to give 5 stars. My normal shop that i go to said they could not get to the repair until a week from now. Called dobbs and they got it done in one day. Thank you.
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August 2023 by Chris P.
Put new lower control arms on got car aligned and put in new tires. A few months later I brought it back up there because new tires I bought from them were cupping. They said I needed new tires alignment and new lower control arms. Would not recommend going there.
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August 2023 by Brenton L.
Five and a half hours from my home, a plate slipped on my Prius, made a terrible noise. It was a business trip and car trouble could've ruined everything. Dobbs saw me without a wait and fixed the problem in the time it took to get a cup of coffee. They didn't even charge me! Best Shop Ever! 10/10
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July 2023 by Rhonda Tepen
We were from out of the area and found a nail in our tire with a slow leak. They got us in and fixed our tire the very same day. They did a great job! We had called other tire repair places in town and No one would help us for several days. Dobbs gets our vote for best tire repair place in Collinsville IL. Rhonda
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July 2023 by Sheri Henderson
This place was awesome we are from California and came too see the Arch in St.luis we had a bulge in our tire and took it too dobbs our Arch time was at 11 we got there at 9:45 they got us out in 1 hour AMAZING SERVICE so glad but we rescheduled the Arch for 2:55
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June 2023 by Daniel Kennedy
Our experience was wonderful! We needed new tires and glad we chose Dobbs. This place has awesome service, they’re quick, fair pricing, and professional.
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June 2023 by Michael J.
My wife went for an oil change and the front desk service advisor came over with a concerned look and said ma'am you need brakes front and rear, rotors are scared and they could do it today, she asked him to call me. I received the call and was told the car was in urgent need of a brake and it would cost $1075.00. I said I'd do the work myself. I bought braked and rotors and set out to do the job, I put on front brakes in summer of 2021, so it seems unusual to need brakes so soon. When I took off the old pads and rotors ALL were in very good shape over 80% of material left and the rotors were smooth. I proceeded putting on the new brakes . I called Dobbs and talked to the manager "Mike" and told him what had happened and I was going to bring by the parts so he could see, and he said he would look up the ticket. Mike was upset when I took the parts in as they were like new and apologized and said he would talk to the mechanic. My wife was upset and said she thought taking advantage of women stopped decades ago and said she'd never go back. Mike seemed sincere in his apology. I call the Dobbs home office and spoke to Tony in customer service and told him and asked him to talk to the mechanic also, feeling it would have more impact coming from corporate, Tony assured me that he would. Please if you take your car in for a repair, get a second opinion especially if your car is not making a grinding noise, and especially if you are a woman, unfortunately some ( at least this time) it was a case of trying to take advantage of a woman. Make them prove that you need the part by visually inspecting it before letting them proceed.We always used Dobbs but after this we will have to go elsewhere.Michael.
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May 2023 by Danae Pawlak
Drove in from out of state and our engine light went on. We went to a few places and no one would help us but Mike from Dobbs accommodated us immediately! He helped us ease our worries and sent us off good as new! Thank you!!!
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May 2023 by Diane Peter
We've had to take both the car and the truck in for a number of things since December. We didn't really do anything maintainence wise besides oil changes and wiper blades, maybe a few other things too but my father passed 8 years ago and he was the 1 who dealt with the vehicles, so a lot was wrong with both. They've always been very good about helping with whatever new crisis comes along. They're very nice and helpful, of course at this point I'd rather not have to see them again for a few months since I've been like 4 to 6 times lately.
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May 2023 by Silverhawk “REVHIGH”
They were good when I shop there about 10 11 years ago within the other day and they tried to charge me $75 to look at my car when they said nothing about that on the phone the only reason I drove up there.
