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January 2024 by troy Robinson
I had an excellent experience with Laura Buick GMC! They had a great selection of new Denalis to choose from and by far the best prices. This was my first time buying "long distance" and i was a little nervous about the whole process. Based on my experience, they have this process perfected. My sales person was top notch - very accommodating, knowledgeable and had everything ready when I got there. I highly recommend contacting Laura for your next vehicle purchase. I will absolutely contact Laura again when I'm ready to purchase another vehicle
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January 2024 by Roger Vrooman
Kerry Carnes provided the best experience I’ve ever had purchasing a new vehicle. This transaction was completed from Florida and never thought this process could be so easy! Attentiveness, positive attitude and superior communications are just a few of Kerry’s awesome interpersonal skills!!! Giving my highest rating to Kerry and the entire Laura Buick GMC team for making this a very pleasant experience!!! Roger V
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January 2024 by Jon Stetzel
Had an issue with my 2011 Silverado. Rachel R. my service advisor kept me posted during the whole process which was great. They also completed a recall while my truck was there. It was easy to make an appointment. It was quick to get checked in and get checked out once service was completed. I will be back. Thank you Laura Buick GMC. Jon
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January 2024 by Tyrin Manns
Colin was my salesman and I can honestly say that this was my best car buying experience! I drove 2 hours away to purchase from Laura Buick GMC even though I could’ve purchased closer to home but the helpfulness and willingness from my car salesmen motivated me to make that drive and I do not regret it at all. They got me great financing , the car was ready for me when I got there, and they kept me comfortable while I waited to go in the business office, which too I received great service. Thanks so much Dale and Colin.
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January 2024 by DanPeg Raffety
A great experience. The service drive in was welcoming. Prompt, courteous and complete with offered water. John came out, took my details and called back within short time with all their findings. He explained everything in detail. Our car is a 2009 so numerous adjustments were needed. It will ride like "a new old car". We were very pleased how everything was handled and will gladly recommend.
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January 2024 by Donnie Hughes
I was kind of nervous about buying online from another state, but this was the best experience I've ever had buying a vehicle! It was simple, smooth, excellent customer service, and I have already been telling everyone about it. I will definitely come back, and send everyone I know to Laura Buick GMC!They went above and beyond shipping my truck extremely quickly, and I couldn't be happier!Thanks for the amazing experience. I own a couple small businesses, and customer service is very important to me. You have earned a customer for life!
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January 2024 by Debra Lott
Laura Buick is dealership offering excellent service, quality vehicles reasonably priced. Scott Sanderson our sales man was outstanding. Finance manager Dale was very accommodating. Even front desk receptionists were friendly. It was pleasant experience from the start. Our son Mike handled most of the deal via phone with Laura staff as he's a finance manager in California. Our son Robert referred us to the dealership as he stated Laura Buick has always treated him fairly. This was an overall great experience and exciting for us to have our new blue GMC Acadia. We're very happy thanks to everyone that helped make this possible.
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January 2024 by Joe McAvoy
Bought a new GMC truck from Jay Miller at Laura Buick GMC Jay was professional, knowledgeable, and excellent to work with. Made the process of buying a new truck. Very smooth and easy from a long distance 2000 miles away. I flew into St. Louis To pick up truck everything was ready to go. Could not have been any easier. Financed through the dealership worked with Lisa. She was excellent. Easiest most professional vehicle purchase I’ve ever made would highly recommend doing business with Laura! Can’t say enough good stuff about Jay Miller spent time to help me set up truck to my phone( really helpful for an old guy ?) Answered all my questions, called and checked in on me during the drive home to see if I needed anything or had any questions. Great company, excellent price enough to make it worth the travel. Thanks
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November 2023 by Jan M.
Stay away! My rating would be less than zero. This place sold my dad a truck as a new truck just to find out It had been wrecked in transport. They admitted they did not disclose that part & refuse to make it right. Took total advantage of an elderly man. How disgusting. Currently working with an attorney to try to ensure this doesn't keep happening
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November 2023 by Shawn Wildman
I’ve purchased cars from dealerships for over 25 years and Laura GMC was by far the best experience I’ve ever had. David in sales was fantastic, the electronic paperwork was a piece of cake, Brady in shipping was extremely helpful, and the paperwork fee was even reasonable. I live several states away and will DEFINITELY buy my next car from Laura GMC.
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November 2023 by Steve Rumsey
Everything went extremely smooth. Purchased our GMC on line each step was explained and all our questions were answered. When we arrived at the dealership our new GMC was parked at the doors, cleaned, and ready to go. Jared went over the features of our new truck, connected our phones, and set up the features. Great experience with great people
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October 2023 by Robbie Robertson
I have been searching for a used 1500 series pickup truck to purchase that has good towing capabilities. My son-in-law recommended Laura Buick because he has had good experiences purchasing two new trucks from them. I found a truck I like on their website. The sales department has been very helpful, nice, and up front through the purchase process. The finance department has also been helpful, nice and no pressure to purchase additional products! This has been my best auto purchase experience. As I’m out of state, they can ship the vehicle to me, but I’m flying to St. Louis, and Laura Buick provides shuttle service to the dealership. I highly recommend Laura Buick!
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October 2023 by Kimberly Ahrens
Our family just experienced buying our 4th vehicle from Laura GMC - a 2024 Terrain. Obviously we have always had good experiences otherwise we wouldn’t keep coming back. Everyone is so helpful and friendly including everyone in the service area. I can’t recommend Dave Pusa enough; he always takes care of us. Laura is the place to go for your next GMC or Buick purchase.
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October 2023 by Jeremy Leidenfrost
Title: Exceptional Service and Unmatched ProfessionalismI recently had the pleasure of purchasing a truck from this dealership and I must say, the experience was nothing short of exceptional. From the moment I walked in, I was treated with utmost respect and professionalism, particularly by Chris Carr, the salesman who assisted me.Initially, the truck I purchased had some unforeseen issues. However, the way the dealership handled the situation was truly commendable. They not only acknowledged the problem but also took immediate action to rectify it. Without any delay or inconvenience, they delivered another truck to my house the very next day. This level of commitment to customer satisfaction is rare and highly appreciated.Chris Carr, the salesman who assisted me throughout the process, was incredibly professional and a pleasure to work with. He was attentive, responsive, and went above and beyond to ensure that I was satisfied with my purchase. His dedication to his work and his customers is evident and made the entire process seamless and stress-free.The dealership's commitment to quality service, their swift response to resolve issues, and their dedication to ensuring customer satisfaction is truly impressive. I would highly recommend this dealership to anyone in the market for a new vehicle. Their professionalism, integrity, and exceptional customer service set them apart from others in the industry.In conclusion, I am extremely satisfied with my experience and my new truck. A big thank you to Chris Carr and the entire team for their outstanding service. I look forward to doing business with them in the future.
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August 2023 by Darius Best
I drop my truck off to have it serviced. It’s Saturday morning so the service department is not open. I have reservations at Enterprise to pick up a vehicle. But it being Saturday Enterprise does not have enough employees to pick me up from Laura Buick. First, I talk to the sales rep at the front desk and asked if anyone to take me to Enterprise. She then spoke with a guy. Three guys to be exact. The guy looked at me and said have Enterprise pick him up. Again, Enterprise does not have the proper staff. I then talk to another rep and actually speak to a manager. The manager walk over and looked at me and complete discuss. I’m guessing I was not dress to fit the place??♂️. I was treated less than a customer. I’ve never seen a person walk from a car lot. I purchased two cars from this car lot. The car salesman are walking around doing absolutely nothing talking about the family lives. Little Tammy has soccer practice and whatever else. Not cool. I don’t know next time. Maybe I should wear a collared shirt and some slacks. I don’t know try to be less black whatever that means.