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August 2023 by Mark Cartier
Normally I support local business and DO NOT like giving a bad review. In fact, when I have the occasional less than good experience I usually just ignore it and chalk it up to someone having a bad day. But I honestly cannot find any reason for the "intentional bad treatment" I got this morning from Noah. I had brought in the first of three boxes for them to pack and ship, and was the first and only one there, moments later while retrieving the last box, Noah took another customer who had just come in ahead of me, and that customer took 15 - 20 minutes of my time to be processed for Notary and mailing documents. It's customary to service on a first come, first serve basis, however in addition to taking this customer out of turn, there was no, I'm sorry this is taking so long, or better yet, telling the second customer, (because it is going to take you a while), let me service the customer who was here first. When I brought this up after waiting and receiving no friendly smile, no "sorry it took unusually long", he made a rude excuse and then charged me the most money I have paid in my life for packing and shipping. $190 dollars for three items he was going to ship in a single box. I have to say, that for the past 5 years when dealing with the owner here, I never experienced such bad service or high prices (which is why I've been a customer for five years). It makes me think the owner no longer cares and is just letting low quality punks run his business while he sits back and rakes in the profits. The way I was treated is as if they do not value my business what-so-ever. And of course, as this appears to be the case, I will be taking it elsewhere!!!
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August 2023 by Wendy Braun
Excellent service! I had a package that the sender put the wrong address on, they were able to track it down for me. They are a great secure place to get your mail, cheaper than a p.o. box, and notify you when you have a package that won't fit in your box! So very happy with all their staff!
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July 2023 by Kendi
I wouldn’t recommend this store. Their pricing is definitely sketchy. But what is most concerning is that my packages were shipped to over a week ago, and nobody has received the mail. Except my overnight package. Now I’m wondering if they shipped out my packages when they said they would. Not sure. The reason for 3 stars is because the cashier was extremely helpful, patient and nice.
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May 2023 by Bruce K.
This location sucks. They tried to charge over $300 to ship a box of stuff from Ogle Auctions that should do their own damned shipping. We as a company ship stuff all the time and know what shipping charges actually are. I would advise avoiding this place.
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May 2023 by Darla Jo Brown
I can not say enough good things about my experience with this company. I purchased a painting that needed shipped cross country. Ryan took the time to thoroughly explain all of the shipping charges, how the item would be packed and when it would arrive. I was a little nervous shipping this cross country, but he put my mind at ease that everything would arrive without a problem. The painting arrived on the date he promised. When I opened the package, I could not believe the care they took in packaging my item. It was like I had packed it myself. Ryan and his team did a great job. I cannot thank you enough for your hard work and attention to detail. I highly recommend using them. It was worth every penny. A++
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May 2023 by Gary Torre
Crooks. Sent an estimate for an auction purchase for an 18 lb package that actually weighed 6lbs 13 oz. Charged full estimate of 97.55 (including signature and insurance upcharge) for a 76.89 shipment (I have a FedEx shipping account). Single sheet (paper) lithograph, charged $118.45 for packing (box w/fill). Consisted of previously used box (I suspect supplies came in it) 4 sheets of "packing" paper and 1 sheet of cardboard. I pack and ship a LOT of art, probably took them 15 minutes tops. I wonder what they pay their employees per hour.I buy at a LOT of auctions and don't mind a pick-up charge being incorporated somewhere, but it's sad when an auction loses business because of their packers. And that's what is happening (yes, I am reaching out to the auctioneers too).
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April 2023 by Gator swaoakalots
*IQ level about the height of grass*Personality about as dry as the desert*Helpfulness about as useful as a wet towel
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March 2023 by Tony Jenkins
The staff is quick friendly and prompt with service. The Staff always cool nice and considerate
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December 2022 by Michael McKee
Had claim over month ago and have had no one reach out to me. I would not recommend to anyone. Please be aware. Not happy. Have to add 1 star, not even worthy of 1 .
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October 2022 by Flow Blue Antiques
Pak Mail is always my preferred shipper in the Collinsville, IL area. Whenever I need an auction item shipped no matter how fragile, they are always quick to provide me with a very reasonable quote. And no matter what, they are always the friendliest people on the phone & with emailed conversations. They send quick replies & always help me find the best price for the given shipping needs. I highly recommend that you give them a try & I'd bet you will be just as happy with their services as I have been.
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October 2022 by Paul Foster
Great job of picking up and shipping of an item I bought at auction. Pricing was very fair and they communicate with you as much as needed. I received the item in a matter of days. Great job!!
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September 2022 by Hannah Marks
Went in as ignorant as possible and was met with friendly customer service and was provided options for all of the shipping tasks I needed done. My experience was stress free, speedy, and efficient. I will go back the next time I need to ship something!
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September 2022 by kay
Great customer service. The guy working explained prices and the mailing process in great detail.
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May 2022 by k p
The rates they try to charge are ridiculous and absurd. DO NOT USE!!!!!!!
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January 2022 by A
The staff is super friendly and helpful. They offer lots of services so there is plenty one can get done here. Shipping a package here is a dream they can tell you the cheapest method and they handle everything quickly and professionally.