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January 2024 by Lititia Pinson
Price two hight keep going up
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November 2023 by Cara B.
You have other options for storage--significantly cheaper ones, I might add. DO NOT choose Red Dot. You will regret it!We went there on Saturday to pick up things we needed on that day. When we got there, they had put one of their locks on our locker. We confirmed that the unit was paid in full (it was), and called the customer service number for help. The customer service rep confirmed there was no reason that they should have locked us out. She put us on hold to call the property manager. Came back and said the property manager couldn't come out until Wednesday. I told them that was unacceptable, so she put us on hold again for about 10 minutes. Obviously she reached somebody because she came back with a ridiculous story that absolved them of any wrongdoing. Apparently another unit who had had a lock put on it figured out how to get the lock off (so Red Dot gives out the keys/combinations to disgruntled patrons, apparently) and were too put out by the idea of dropping it off at the office (which they pass on their way off the property), and instead put it on our locker because "you'd be amazed at the things people will do" (customer service rep said that to us). So now they've decided it's not their problem, they don't need to fix it, and they don't care if we are inconvenienced. We requested compensation for our trouble and were told they would note that on our account. Guarantee that's not going to happen.
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November 2023 by Jessie Dominick
The units are a bit smaller than advertised and the gate has a sensor issue that takes far too long to get in and out of the premises.
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September 2023 by Delight M. Wright
Very nice and friendly quick response!!
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June 2023 by Angela Coleman
Quick rental, fair price and hassle free.
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April 2023 by Brett Moreland
The storage space was exactly as I expected. The gate worked fine and I felt safe and secure.
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April 2023 by shortythompson100
Was a very good experience. First ever in Collinsville. Facility easy to find access was simple. Gave the same curtesy that was given. Can't wait to do business again. Looking forward to in fact.
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January 2023 by Monica
I love red dot storage you can go anytime you want with your gate code. It's private nobody can get in without a key it's clean.However they have now raised their storage to 162 a month which I think is just plain ridiculous I am going to be moving my stuff to a cheaper storage. That is totally outrageous!
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January 2023 by Melissa Noell
We had a unit that had a broken door and they never fixed it..they have cameras..oh wait it's only two. The gate it's always open. Which makes it easier for someone to break into units..which ours was broke into and about 85% of our stuff was gone and thrown out side and over the fence...maybe red dot needs to reimburse people when they can't fix things!!
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January 2023 by Melissa N.
Our unit was broken into and about 85 % of our stuff is gone. We had got a unit that had a broken door that they didn't fix. The cameras I'm pretty sure the 2 they have don't work. And the gate is ALWAYS OPEN!!
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November 2022 by Krystal L.
The worst place! the gate is NEVER secure! Our units were broken into multiple times. Called to speak to a manager about the gate always being broken and the woman said there was no manager available right then, I asked to wait on hold bc I wanted to speak with someone, she said they would not wait on hold and someone would call me back... no call back! DO NOT USE THIS PLACE!!!!
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November 2022 by Keith Winkle
Very clean facility, a little snug in some areas for bigger trucks but still accessible, very helpful employees.
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November 2022 by Charles Boedeker
Kiosk fails which OFTEN stops you from accessing your storage
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October 2022 by Smizzle Dizzle
No security at all, cameras don't work, gate is always broken and wide open. Trash (couches, dressers, ect) are all around the dumpster. Homeless people come in and dig through the dumpster because the gate is never closed. There was a couple that lived in a unit for months because the cameras don't work.My lease was terminated because "I was coming and going at all hours of the day" even though it's a 24 hour access facility.The facility supervisor that was watching the place was great but then they fired him and can't find anyone to replace him so there's nobody ever patrolling the facility.
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October 2022 by The Trail Awaits
No security at all, cameras don't work, gate is always broken and wide open. Trash (couches, dressers, ect) are all around the dumpster. Homeless people come in and dig through the dumpster because the gate is never closed. There was a couple that lived in a unit for months because the cameras don't work.My lease was terminated because "I was coming and going at all hours of the day" even though it's a 24 hour access facility.The facility supervisor that was watching the place was great but then they fired him and can't find anyone to replace him so there's nobody ever patrolling the facility.
