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April 2024 by Joel Dykstra
This steak and shake seemed a little beleaguered. All of the ordering was automated and it didn't look like it had a ton of business. The service was fast though and the food was as delicious as always. It's good place to stop close to the highway.
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March 2024 by NWA BEE REVIEWS
Out of town on a road trip with a group. Thought this would be a good place to stop at. This place is nothing like the one we have back home where you are seated by a worker, get your order and drinks taken by the server as well as getting your food delivered by your server. If you are used to this kind of service, be prepared for a rude awakening if you decide to dine in.1. KIOSK Asks for tip when it’s self serve, self clean up after yourself. ( I will gladly smash the NO TIP button. If anything, the customer deserves the tip for having to do it all except cook the food? It’s like if McDonald’s asked you for a tip. )2. Black curly hair found inside cheeseburger. Yum.3. High chair was absolutely disgusting and filthy. I had to wipe it down myself.4. Workers call out your name when the food is ready. YOU, the customer, have to get UP and get your food after the kiosk asked you for a tip. As well as throwing away your trash once you’re done. What exactly is the reasoning behind leaving a tip?5. As others have mentioned, you have to scan your receipt to be able to dispense your own drink. How ghetto and lazy is that.6. 2 young female children in the lobby lingering and walking around. I’m assuming they are related to an employee at the restaurant. Unprofessional look for the restaurant.7. Women’s bathroom was filthy. As well as tables looked like they hadn’t been wiped down or the floors swept. We were the only ones there in the afternoon so it was not like they were too busy to clean.8. Front door had a lockbox. Not a good look when you want to make a first impression.0/10Would not recommend and would not go back.
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March 2024 by Leonard Cotton (King F.O.E.44)
Burgers were
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March 2024 by David G
Burgers and shakes are excellent. Asking me for a tip when I'm at a self service kiosk is a little bold considering I place the order, retrieve the food when my name is called, and clean up when I'm done. Feel like I should get the tip! The place wasn't very clean but it's not going to stop my tradition of getting a burger and shake when I go to an event in St Louis.
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February 2024 by Niyaa Moore
I came here for a shake and it wasn’t in a shake cup , also my cup was halfway filled ! with ice cream I asked the guy could he just add a little more ice cream or give me a small cup of ice cream . He sighed and got attitude and was very snappy . Never coming back here again !!
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February 2024 by Kaitlyn Killy
Burger was over done and a bit dry. Everything else was okay! Not the best but not the worst!The location in general was pretty clean.
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February 2024 by Frank Marsala
Rude people
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February 2024 by Spencer Whitmore
Just when you think Steak n Shake is doing well again, they shoot themselves in the foot. The latest stunt they’ve pulled: making it to where you have to scan a QR code just to get a beverage out of the machine. They say you can get a refill, but the refill only gives you half a cup of the soda. If they’re that worried about people stealing their soda - which is obscenely cheap for them - maybe they should just close their doors. My spouse and I will not be back.
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February 2024 by Michael Petz
You have to order and pay with computers as you enter. No more waitress!
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January 2024 by Tami O'Bannon
Steak and Shake has really gone downhill. Ordering at the kiosk is easy enough, but it's so cold now. The food isn't even as good.
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January 2024 by Trey Morrison (Skervis)
Typical steak n shake. You HAVE to order on a screen now, which is disappointing to say the least. Another decade and robots will be making your food I'd imagine.
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January 2024 by Tiffany Pedigo
Freshest fries ive ever got from steak and shake.
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January 2024 by Philip Hopper
Very polite and efficient place to eat.
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January 2024 by Pete Zimmer
We walked in and it was full. Every table was full. None of the people had food. There was only 1, count 'em, one cook. I mentioned this to my wife and grandson. Neither one took notice. Well, it's 2:23 now and the kiosk print out says we ordered at 1:41. At least we got our drinks and found a table. We walked up to get our food at 2:34. Not worth the wait at all. Pass this joint up if you are on the road expecting quick and personal service.Wheelchair accessibility: I am disabled, walking with a cane and no one noticed that I may need to be seated.
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January 2024 by Micki E
I give TJ the man working the drive thru an A+!!!! He is always so friendly and nice when I go there! I’m glad we still have a Steak ‘n Shake in the area. I wish it was still open all night. I love their shakes and it doesn’t take long to get my orders.
