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April 2024 by Fosta Mike X
Good people Good place.
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May 2023 by John Theriault
great customer service
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April 2023 by Emily Klein
Best bank ever, have been using for a very long time. Can'i complain .
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April 2023 by Roger Weiss
Offered free services and was pleasant and professional.
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February 2023 by Acasia Dutton
If I could give a zero I would. I had an employee calling and harassing my husband and asking for the last for of his social. I have been banking with UMB over 20 years and I wanted to keep this bank because of the longstanding relationship but they treat you as if you are just a number, no personal care for its customers. I'll be glad to get this account closed and go with USAA.
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February 2023 by Kenneth Moore
Everyone is very nice and professional and treat me like a valuable costumer and resolve any issues that may come up
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November 2022 by donald wilhold
Extremely satisfied; the thing that I am not satisfied with is I have to travel from Troy Illinois to collinsville Illinois to make a deposit.
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November 2022 by Robert Kelly
Very happy with the staff and service at the Collinsville, IL., branch.
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November 2022 by Shirley Jones-Crowell
Good, helpful, friendly
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October 2022 by Laura K
Very Satisfied!
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October 2022 by Kim Grant
Great service and you don't have to wait long.
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September 2022 by Don T
When you call you you hear "you can count on more" and i am here to say its true. December i got trapped into a high interest loan with a local plumbing(TIGER PLUMBING) finance company that actually used "TRUST" against me hiding me from Illinois state laws and NOT letting me out of the loan. i heard a very cold and hearless "its out of our hands." ($61,176 DOLLAR DEBT) this was after i just paid off my mortgage that gave them a green light.Scared and not seeing a way out i applied for a loan at UMB. Connie Carpenter took the time and went out of her way to help me and understood that the lenders with the plumbing company were out of state and were doing their best to make this hard. but Connie Carpenter was upfront and honest with me about everything including illinois laws. today aside from being able to breath i have a loan with a much lower interest rate and i see a way out of this plus they are here in my hometown and really appreciate the understanding their patience and time to help me. Be carefull who you "trust" but you can trust UMB. THANK YOU!!!!!
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September 2022 by Wanda Slaughter
As a valued customer I have come to know each other by name and the services and assistance I receive is quality services
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August 2022 by Tina Hayes
I been a customer since 2007. I have had a very pleasant visits when I come to do business with UMB in Collinsville, IL. Either walk in visits or drive up window. The bank tellers are very helpful and always ask if there is anything else they can help you with.
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August 2022 by Trent Commer
Nothing like rolling the clock back on technology. Zelle is at every other bank and you got rid of it. SMH Maybe you could employ some horses with riders to be more efficient locally.
