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December 2023 by Robert Rutledge
I wrote a couple very negative reviews about the late fee charges I received when I paid my bill on Monday, December 5th. Today is December 11th, one week later. Management contacted me and the $40 late fee has been refunded. I absolutely appreciate the gesture. Going through chemotherapy is not easy and extremely costly. Every penny counts.What I've learned here I guess is how to get through to a corporation that has forgotten what customer service is all about. This country has almost completely lost its ability to identify with the customer. The corporate takeover of this country is destroying it. I realize that if I hadn't written negative reviews, I would have never gotten any refund so I hope we all learned the same lesson here. Thank you Gateway...
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January 2023 by Ken Hughes
I’ve rented at Columbia Illinois location for over 12 years and never had an issue or complaint until a few years ago when they sold to current owner. Previous owners were friendly, prices were reasonable and facility was well cared for. Since sale, they’ve raised prices 3 times-nearly double the cost. The last straw for me was a new mandate that I buy insurance from them to cover contents of my unit or provide them with proof of insurance. Who do they think they are? When I called to discuss the latest price insurance related increase, the EXTREMELY rude person on the phone told me I should just go elsewhere. I said no problem, consider this your notice I’m moving out (I was already paid through the month and had a couple weeks left). She said, no I need to call back later to let them know I’m moving out. I said, I will not be calling back because I’m letting you know right now (why would I want to talk to her again). Later, I did call back to leave a voicemail with the “Facility Manager” that I was moving out. If you are looking for a storage unit, keep looking and do NOT rent from this company.Also, after reading the previous review I notified my bank to stop future payments from Gateway Storage as to prevent them from charging me after moving out-as they did him.
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January 2023 by Tea Tree L.L.C.
I called today to get a quote on units and the customer service was great!
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October 2022 by Blue Duck Hunter
I have had a unit here prior to the new owners for 10 years. once the new company took over my rate has gone up every 4 to 6 months. Finally got to the point where I had to move out. That’s one more problem started. They charged me for a month that I was not even in the unit I have spoken to Craig he supposedly has spoken to his district manager has been going on for over two months now and I still have not been reimbursed for the money that I was charged for an empty unit
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June 2022 by 13ryan F
same as all others
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December 2021 by Eric Reber
These guys are great except they keep calling me about available boat storage. I’ve never had a boat.
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September 2021 by Deneene Tarris
Great price, clean temperature controlled unit & friendly staff!!
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August 2020 by PAT GRONEMAN
Great staff. Clean quiet easy access
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June 2020 by Rachel Valenza
Super reliable and very friendly and helpful staff! Couldn’t have chosen a better location to store my furniture!
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December 2019 by Brenda Jones-McDermott
I have been a customer for over four years now and I have nothing but to say about this placeVery secure place and the staff is great too....Wouldnt go anywhere else
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August 2019 by Carol Krull
Very nice people
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November 2018 by Larry Rose
Got the last load of stuff out of the storage
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August 2018 by Randy Riggins
Great service
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March 2018 by John Durako
Friendly customer service. Easy to pay online or auto-debit.
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March 2018 by Jennifer Duncan
Gateway Storage Mall provides a clean, secure area for outdoor or indoor storage at an excellent price. The staff is professional and very easy to work with.
