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December 2025 by Lynn Smith
Girls are ready to help out with any issues. Can’t say enough good about them.
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July 2025 by Ken Havens
Went to my unit and there was a situation that needed to be addressed immediately.That called me back immediately and were fixing the problem outstanding
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July 2025 by Martin Rodriguez
Great Experience! Kayleigh was a big help and did a great job.
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July 2025 by Laquisha Barksdale
Well I must say the two young ladies were nice friendly handle business with no problems great place
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March 2025 by rosa lugo
I was looking into renting a storage unit and was talking with Amber. She answered all my questions. I would definitely recommend!
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March 2025 by Sami
Went pricing different storage units and when I called the office Kayleigh answered and was able to help me find the main office and when I got there she and Amber welcomed me. They took me to the lot and showed me different units within my price range and explained the process of renting with Storage rentals of America.
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March 2025 by Sue Merritt
New move in....the ladies here made it easy for me! I am grateful!
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November 2024 by Amy Lojko
Do Not Rent Storage From This Company. I’m telling you, don’t do it. If you value your peace and your hard earned money, don’t do it.
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October 2024 by James Welling
Go somewhere else that isn't owned by a nation wide company. They are expensive and like to hike their rates at will, counting on the fact that no one wants to move their stuff to another storage bussiness. Customer service is a joke, their is no human to manage the property, and they seem to have too many problems with their billing system.
.....in response to your cut-and-paste response, then explain the "F" better bussiness bureau rating and complaints that have been happening BEFORE you acquired Red Dot storage.
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October 2024 by Diana Izard
I rented a unit here and it said in the website the 5/10 is $44 and now they are charging me $58 I had an special and now they changed the amount and I can't speak with anyone the call goes in a loop for me to pay the $58 but it won't give me any chance to speak with a live person that is deceiving and fraud because they have in their website the size that I chose costs $44 dollars not $58 if they don't fix this I will have to find another place I also had to buy my own lock, I am not paying $58 that is not what I agree to.
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October 2024 by Diana A Izard
I rented a unit here and it said in the website the 5/10 is $44 and now they are charging me $58 I had an special and now they changed the amount and I can't speak with anyone the call goes in a loop for me to pay the $58 but it won't give me any chance to speak with a live person that is deceiving and fraud because they have in their website the size that I chose costs $44 dollars not $58 if they don't fix this I will have to find another place I also had to buy my own lock, I am not paying $58 that is not what I agree to.
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October 2024 by Jennifer McMaster
Absolutely horrible! Save yourself a lot of frustration and store your belongings elsewhere! The service here is completely unprofessional, and the customer service team is not at all knowledgeable or helpful. My short time with them has been nothing but a series of frustrations and poor experiences. Do yourself a favor and avoid this place at all costs!
And yes, one star because I have to, in all actuality my rating would be NEGATIVE 5 stars!
And do not question their insurance, they will submit a ticket and not allow access to your unit. Whatever you so, DO NOT STORE YOU BELONGINS WITH Storage Rentals of America!!!! Trust me!
In response to their response, my account is set to Auto Pay!!!!!! There is no reason for the payment to be late!!! I called the day they payment was due and asked, when will they payment be deducted, they told me by the end of the business day, then I called the following day, I told the rep that the AUTO PAY has not been processed yet, and was told "they" will do it my the end of the day. Strange, why are "they" processing an AUTO PAY payment.... "AUTO". I called again today, and was told that they have not processed the payment because there is an open ticket in regards to the insurance. Get your facts in order before trying got make me look foolish!!! I have never had to work so hard to get a company to take money from me. Storage Rentals of America is a scam!!!! Check the Sycamore, IL reviews, same complaints for shady business practices.
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August 2024 by James Mccue
I thought I was able to praise this company a few weeks ago. I was seriously wrong. They have placed a lien on me, and upped the bill to over $300. I have to let others know, I never even signed a contract with them. They've never had my property in storage. They're just being greedy.
BELOW WAS MY ORIGINAL REVIEW. TIME HAS SHOWN IT TO BE FALSE HOPE.
Wanted to share an excellent customer experience I'd had.
Recently SROA Acquired a storage facility, just a week after I'd moved some things out. I was accidentally charged for a month of service on their books, so I had to call in and fix it.
Derrica from their help line was able to send the head office an email on my behalf. She was very pleasant, and was patient with me while I found the documentation she needed.
Glad to see their processes aren't broken, and their people are kind!
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July 2024 by Alfonzia Martin
It was clean
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July 2024 by Dawn Krause
DO NOT RENT FROM THESE PEOPLE! I rented a unit and after I hired movers to load truck and take to the unit the gate WOULD NOT OPEN! I spent hundreds of dollars on movers and they had to take my belongings back to my house and unload everything. Red Dot Storage did NOTHING to rectify the situation. I have to hire movers to move me again to a different storage facility.
