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March 2024 by Linda Schmitt
Nina, John and their team went above and beyond to resolve a couple of issues I had with rentals. As an older driver that has been driving older model vehicles I wasn't familiar with some of the features equipped in the modern cars. They fully explained things so I could understand. I recommend the Countryside/Lagrange branch for anyone in need of a rental.I want to add more to my review after returning to this location for a third rental. The team is caring and can accommodate probably any request made. I suffer from asthma, and even though I appreciate the disinfecting process of each car, certain smells will cause me to cough uncontrollably. After scheduling online, I emailed Enterprise to ask if I could have a "scent free" car, and they understood and provided a clean car without the special spray. Their team is friendly and more than willing to work with you to get in a rental that you're comfortable with. Cudos to Nina, she rocks!
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March 2024 by Shannon Williams
5 ✨ ✨ ✨ ✨ ✨ Manager5 ✨ ✨ ✨ ✨ ✨ John V5 ✨ ✨ ✨ ✨ ✨ AmereHey guys,I come from a place whereextreme emphasis is placed on customer service.It was truly refreshing to come all away from Las Vegas to Countryside, Illinois,the LA Grange location and have these 3 representatives from Enterprise Rent A Car treat me as though, I were royalty,The customer service wasoutstanding from the moment that someone picked up the phone to the guy that came to pick me up and ultimately the assistant manager and manager who made it a seamless process to change drop off locations at the very last minute do to my schedule change.These individuals definitely madethis a pleasant experienceI highly recommend to everyoneYou won’t be disappointed
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March 2024 by Cherise Mallory
Great customer service with enterprise.. will use them in the future as well
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March 2024 by Carolyn Hall
I had a great experience at the Enterprise Rent -A -Car on LaGrange Rd. The service that I received from Nina and Joe was the best! They were both very professional. I would definitely recommend this location.
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February 2024 by S pol
Overall, it was a good experience. 4 stars because the stereo in their car did not work, plus there was some residual cigarette smell.
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February 2024 by Joseph Toth
Everyone here was very helpful, courteous and professional. Good selection of vehicles, which were all impeccably clean and maintained.
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February 2024 by Cristina Ortiz
Exceptional Service and Proactive Staff.I recently had an outstanding experience with. Despite a slight hiccup where the initially booked car wasn't available, their staff demonstrated remarkable professionalism and customer care.From the moment I walked in, the team was friendly and went above and beyond to ensure my satisfaction. What truly stood out was their proactive approach – they called me in advance to inform me about the unavailability of the booked car and worked diligently to provide alternative options.The staff's caring attitude and commitment to customer service made a significant difference, turning what could have been an inconvenience into a positive experience. Kudos to the team at for their exceptional service. I highly recommend them and appreciate their dedication to customer satisfaction.
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February 2024 by Dinna Huneryager
Nina and Nick are amazing at this location. I've had to call and. Is it a few times and Nina had ALWAYS been so responsive and very very kind. Her customer service skills are fantastic! I will always come here for cars as long as they continue to provide the friendly and helpful service she fosters.
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February 2024 by VAL ROD
Great staff!!!!
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February 2024 by Srdjan Obradovic
Manager Gina is a such rude and unpolite person. Unprofesional stuff, waited for 90min and changed rate for 150$ up after that. They do not know how to do their job for sure!!!! Do not go!
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February 2024 by Mohammad ElOrbany
They have no car fleet. After a reservation was made by my insurance company and was confirmed by one of them calling me, they only had one car in their fleet. Ugly dirty car. One customer when I was there returned her car and was reimbursed because she said the car won’t start. Do yourself a favor, avoid this car rental place
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February 2024 by lawrence holland
Great service
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February 2024 by P T
Overall really good experience. They had the car in the lot that I reserved. It was clean and ran well. The service was also great. I was lucky to get helped by the manager Nina both times(in &out) and she was very personable and ran everything smoothly.Thanks
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January 2024 by Jacqueline Coutu
Very smooth rental process. Mark was the first person I had the pleasure of doing business with. He was very welcoming and listened to my needs attentively. Cory, overheard and went to go see what was the best car they had available for my requests. They got me in and out quickly and didn’t try to oversell or throw in any hidden fees, which you find happening at a lot of places now a days. 10/10 would for sure rent from them again.
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December 2023 by Al
I'm overwhelmed at the attention and service I received from Clay with the car rental I needed for a few days.From the day I called to schedule a reservation, to the day I picked up the vehicle and the evening I returned the vehicle; Clay was outstanding. Every detail of my rental was clearly explained and the rental I was provided was just what I needed for my situation.I'm really impressed at how easy Clay made this rental experience for me.Thank you, Al.
