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September 2023 by Carl R.
Car is under warranty and transmission went out its a 2020 and will not give us a loaner vehicle worst dealer ever have gotten 2 cars from there and was told if ever need a loaner we would get one.
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August 2023 by Danielle M.
I just want to say that I purchased a used car yesterday and I had the most amazing gentlemen help me purchase my used Jeep Patriot. Russ, Jacob, Sam, and Omar a dream team. From the bottom of my heart thank you for your service and making yesterday a breeze, I will never go anywhere else now.
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July 2023 by Tom G.
Alert: Stay away from this dealership! The level of customer service in their service department is simply unacceptable. Regrettably, I made the mistake of purchasing a brand new 2022 Ford Escape from them, and it has been a never-ending nightmare. Shockingly, the management is equally terrible across all areas. Spare yourself the headache and frustration by finding an alternative dealership. Spread the word and save others from this disappointing experience! #AvoidThisDealership #PoorCustomerService.
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July 2023 by Barb Z.
PLEASE GO TO ANOTHER FORD DEALER!I went with my adult son looking for a new Ford Escape and found one that I kinda liked. The salesman was polite but as we're talking I asked him if in my instance if it would be better to lease. Well, I guess the next guy that came to the desk was a manager (older fellow) and I told him how much a month I had to spend. He told me he was going to "crunch" some numbers. He jacked us around and left us sitting there for an hour and a half, came back to the desk with a blank piece of paper then, he switched models and the car payment (are you ready for this?) was over $350 more then I told him I had to spend! With that, I left and we found the Westmont FORD/KIA dealer on Rt. 83 where - - in less than 2 hours, drove off with my new leased Ford Escape!
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June 2023 by Susan T.
i brought my car in to have the AC fixed. Though the mechanics worked on it for quite a while, I was told it couldn't be repaired since the part that Ford had ordered according to the diagnostic didn't do the job (my Focus is pretty old). I did object, though, when the cashier told me that I would also have to pay for that ordered part. That's when Steve came in. He agreed that I shouldn't have to pay for a useless part and said he thought he could fix the AC in my car. I agreed to let him try, and he managed to get it done and to charge me less than the original estimate. All the reps were courteous and professional--especially Steve. They listened and worked with me to solve the issue.
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May 2023 by Rey B.
bought from them ford150 2020 brand new Van 6 months ago .When I bought the van everybody was nice but the servis they are rude . For first time i had my van 3 weeks ago for oil change and i have some problems with brakes. They kept my van for 5 days and they really didnt fix it they just put some stuff to clean the brakes and they said they change pads at front . They supposed to change all pads because i just have 5.000 miles on it van has warranty for this things. But what was the worst thing is today when i open the van to put some washer fluid i saw than oil cup is missing and i saw oil got split around .i dont know what they do ,but i don't understand how they left oil without cup this is unacceptable for a dealer like you guys very bad and unprofessional jobDont send van or truck for service stay away they are not responsible I wish I didn't buy the van from themIf i had a chance i give them 0 star 7
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October 2022 by Irene R.
The owner/manager is rude and unprofessional. Didn't like the way he talked to employees when clearly me a customer could hear. He is clearly a miserable person and even with a vehicle shortage right now I will gladly take my business elsewhere
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September 2022 by Taibe B.
If I could give them 0 stars I would. They had my car under a completely different persons account!! Imagine they called the other person and they were like ooooopp free car!!!! How d*** right??? AND I had dropped it off around 9:30 AM and called around 3:30 PM on a status update and they never even LOOKED AT IT. So never coming back here. 0/10 would recommend. Taking my business to another location
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September 2022 by Dan C.
I received a phone call on Labor Day from a salesman at Westfield Ford, named Amin. This guy, Amin, stated that they had a Ford F150 lightning on the show room floor, that was what they call a "mannequin" and that I could buy it at the MSRP price of $53,000 I asked, is there any additional charge or any other requirements? Because I have heard of incredibly high mark ups on this vehicle. He stated, no, all you have to do is come down to the dealership, put down a deposit and sign the paperwork to purchase the vehicle for $53,000 and when the Ford corporation releases it in a month or two, I could pick it up. So I agreed to come down immediately and take care of the paperwork. When I got there the games began, first he couldn't remember the price he quoted me, then he was not even sure that it was actually available! Now, this salesman, that had said he had confirmed it hadn't already been sold, could not even remember doing that! I knew right away that the scam was on, so I said I want to see your manager and got up and walked over to the managers counter. I asked for a manager and was told that one of these gentleman could "act", as a manager... Again with the games. I informed them that I had received a call from Amin and was told that a Ford F 150 Lightning Pro Model is available for $53,000, I wanted to know is that correct or is this all a bunch of nonsense? They laughed and looked at me like it was an absurd idea that they could possibly sell a truck like this for ONLY $8,000 over the Sticker Price! They said of course it's not up for sale for $53,000, That is a special model! So I said what's the markup now $30,000 like Kunes Ford in Antioch? Again they started laughing, I had driven over an hour to reach this dealership and I was in no mood for their nonsense, so I let them have my wrath and I let them know, in no uncertain terms what I thought of them. My final salute to them as I left was "this is why Ford is going out of business and why I'm going to buy a Tesla!" When you're given a price on any Tesla model... That is the exact price you pay, no mark up, No nonsense and no laughing in your face as they mock you for thinking you could buy the truck for the price that is given over the phone by one of their "Salesmen ". I have bought Ford vehicles for over 40 years... But because of the buffoons, idiots and bottom of the barrel salesman that Ford Dealerships employees at their dealerships, I do not see myself buying any more Fords, EVER!
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June 2022 by Vaz E.
I had an absolutely great salesman who attend to our every need and had answers to all our questions. I would highly recommend this dealership. We were attending to with great explanations of product and warranty. Would definitely comeback in the future.
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May 2022 by Mike C.
I thought I would buy an F150 because they had been around forever and expected it to be reliable. Unfortunately my truck was anything but reliable! Not to mention that the dealership was even less reliable and did not stand behind their products or warranty. AVOID AT ALL COST!!!
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May 2022 by Michael M.
I had a service appointment for 11:30 am. At 1:30 pm I was told they would not look at my car today. They tried to explain having an appointment didn't mean they would actually do anything with my car, it just meant I could leave it there to be fixed whenever they got to it. When I asked the service advisor how ridiculous he sounded, he told me I could wait outside for my car. Never again.
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April 2022 by Kevin M.
Never bought or sold a car but their service center is absolutely horrendous. Made an appointment to have a recall fixed & a couple of other things checked out & my car sat there for 5.5 hours and didn't even get looked at. I was told it would be the first car looked at the following day & after noon it still hadn't been looked at. No manager on duty to speak with. Miguel is the worst person to deal with there & he won't tell you the truth. I would avoid this place at all cost.
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February 2022 by Jenica L.
Please don't factory order a car and pay their ridiculous 5k charge. I went to order a car and they said there was no order charge,after I filled out the paperwork they said "oh it's a 5k charge to order a car" so I left. Every other Ford I called said they do not charge for factory orders. I went that day to another dealer and ordered the car I wanted at msrp with no extra charges. Lost my business.
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February 2022 by Jason R.
What a joke. These clowns tried to sell me a Mustang Mach-E GT for $92k. MSRP around $70k. After I got a good laugh at this ridiculous price, I went to Packey Webb and bought the exact same car for $20k less with no hassle or negotiation. Westfield clearly has no clue what cars are worth. Don't waste your time with these guys.