A Cozy Fireplace in Crest Hill, IL, offers a great experience for customers looking to enhance their homes with quality fireplace products. Customers praise Suzette for her extensive knowledge and helpfulness throughout the process, whether it’s guiding them in preparing for installation or providing quick answers to questions. The store features several nice displays, showcasing various fireplace types, and the staff is friendly, with Suzette being the go-to person for information. Many customers appreciate the quick service, with some being able to have their new gas logs installed on the same day. Satisfaction with the quality of the products, including mantels, is consistently noted. Overall, A Cozy Fireplace is recognized for its excellent customer service, knowledgeable staff, and high-quality offerings.
Several nice displays available to view and experience. Staff is friendly, but Only one person has answers. Store was busy, but I was able to get my questions answered within 10-15 minutes. Suzette seems very knowledgeable about all fireplace types and needs.
March 2023
You talk directly with the owners when you call in and the knowledge they pass on, even over the phone without any purchases, was incredible! Educated me on how my gas fireplace works and answered every question that I had. THANK YOU!
March 2022
Very knowledgeable staff and good choice of products
