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April 2025 by Kim E
I brought my car in. They did a diagnostics check. They determined that it was a coolant leak from the water pump. They charged me $470 and could not perform the repairs at their location. I spent $470 for for them to tell me that I had a coolant leak from the water pump.
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March 2025 by Wieslaw Swider
Very friendly and professional
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February 2025 by Nicole Jankowski
Swindlers!!
Lied to me about taking CarMax-MaxCare from Repair Pal.
Had my car for a week before they told me they don't actually take Repair Pal while I was renting a vehicle.
Refused to listen to me about a coolant leak.
Tried to sell me on repairing an oil leak.
Didn't fix the knocking sound.
Did the alignment 3x and steering wheel is still crooked.
Refuses to take any responsibility for poor customer service, misinformation, wasting my time and money.
Charged me for a tie rod Repair and my car bow sounds worse now than it did before.
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December 2024 by Hope Heiser
Very friendly and helpful. Good prices and great work.
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December 2024 by David Bean
Always easy access and dependable. Been coming here for several years
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November 2024 by OFFICIAL JSPARKX
Give it a zero if I could. Came here to get some work done on my car, needed some parts installed. After the work was done my car came out that running like crap. Noises that were never coming from my vehicle before I gave it to them. I came back a second time hoping for a solution . The boss tells me after inspecting it again that the part they must've put could've been a defect and that it happens so they replaced it with a new one no charge. Hoping that this would solve my issue it did not. This time the noise was still there but now another noise occurred. He told me that there was nothing else he could do becuase he didn't know where the sound was coming from and basically I had to wait till something breaks in order to find out what it was.
I decided to take it to another shop to get it inspected and it turns out the parts they installed were not installed properly and the parts were WRONG PARTS FOR MY CAR . THEY we're loose. On top of that, the noise I kept hearing after I left the shop the first time turned out to be a loose bolt that they left untightened.
Never will I bring my vehicle here again it has been a stressful and total nightmare . And the fact that I'm still paying off the work that they did to my car pisses me off
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August 2024 by mikola dzvin
very friendly people everything went quickly I recommend
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April 2024 by Leon Wallace Jr
We stopped by to show the young man that was helping us. I just paid for 2 tires and I needed them to honor that price. That is all. Some other male person That I spoke to was giving me another figure. That young man said don't worry. He remembered us and he will make sure they take care of us like they did the first time. It will be alright now. I support businesses that work with customers and I try and help send customers their way. Thank you young man.
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April 2024 by Antonio Ante
Great people, Ricardo was super helpful getting my car repaired in a timely manner.
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March 2024 by Mike Morice
Been here for a few repairs on my wrangler. They've been very prompt with a quick turnaround and help dig into your warranties to see where they can help save you money. Great experience with these guys every time I go. They are a great go-to spot and communicate great!
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January 2024 by Jordan Ox
Do you think incompetent and deceptive should be good adjectives for your auto maintenance? Well if so, this is the place for you. I brought my car in for a broken hood latch. Meanwhile, I noticed a leak in my transfer case that needed to be addressed. I asked if that's something they could handle and they said yes. They gave me my car back after 2 days and within a few minutes I knew the repair was not right based on the volume of trans fluid on my driveway. The following morning I brought it back and within a few hours, the manager told me they needed to replace a different seal that wasn't replaced already and they had to wait to receive one because they were on back order. I found one myself and had it overnight shipped and it was installed. While this was all going on I had them warranty a repair they did last May for a broken hvac issue. They replaced the part and returned it to me, guess what, nothing was fixed! Still leaking, still no hvac repair. Give it back again, the manager says they have a guy who works at the other location that can figure it out.... Reasonable people would believe that special mechanic would be coming out to your car in crest hill.... Nooooo they drive my car to 54th and Ashland in Chicago in a bad neighborhood and this guy needs ito rewire the prior repair apparently. All this in Chicago being done without my OK. So finally my car gets back at 245 after I was told it would be back by lunch time and what do you know.... Leaking fluid! This place is a nightmare. None of their repairs were done adequately without having to bring it back several times to have it corrected. This place is a waste of time and money! Pay alittle more and take it to a reputable repair place. You won't be happy here! Your repair will come back more broke than when you dropped it off
Oh yes I'm missing valve stem caps... No big deal but the owner insists he didn't touch my tires..... They literally replaced my TPMS(tire pressure monitor system) sensors
How the hell does one replace tire pressure sensors without touching the tire? This place is just a scam....take my word so you don't have to.
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December 2023 by Richard Phillips
Had an issue with my rim. Went to these guys to see if they could repair it. I was informed that not only were they unwilling to fix it, but they wanted me to buy a new rim and tire. I was told if I was not willing to purchase the tire and rim combo from them, then I would have to take me business elsewhere. I gladly did and found an excellent company that not only charged me 150 for the repair, but came to my home to do it.
Never going to firestone again. Ever.
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September 2023 by Manuel Hernandez
Good service
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September 2023 by John Glusak
Great attitude there!!!
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June 2023 by Victor Hernandez
The other sales representative Izhar was excellent as well he got me the best price for the vehicle I wanted. I highly recommend going to see them
