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“It was worth the drive to Plainfield. The customer service was outstanding. They were very busy but got everybody taken care of efficiently. They even carried my battery out. I just had a knee replacement and can't lift. Dan was very helpful”
“I stopped in today to get new headlights. Kayden helped me and provided the absolutely best experience I could have had. He helped in install my headlights, which sounds easy, but requires the bumper of my car to be taken off. He did it all with a positive attitude. I'm a regular person and usually dread having to get anything done on my car, but this was the best service I've ever gotten anywhere.
I should also mention he was multi-tasking and helping other customers while helping me. There should be a very bright future for him at any company and O'Reilly is lucky to have him on their team. Rarely these days do you get customer service like that. Customer for life.”
“I had to return a faulty hub assembly and after speaking with Adrian the store manager it was handled right away and I was refunded the cost of the faulty part and am happy and will be buying at this location again. Thank you again Adrian”
“Chavez Auto Repair replaced the engine in my Telluride after I found out warranty wasn't going to cover it. Their service and communication were top notch through the entire process. A few days after the install, my car was acting funny. As soon we called them they came and picked up my car free of charge, repaired what needed to be repaired, and delivered my car right back to my house. This was our first experience with them and we will definitely be bringing all of our vehicles here and recommending them to everyone we know!”
“This is a great company. Everything was easy.
No problem. Ordered hybrid battery. It arrived with UPS. We shipped back the core in same box and received warranty confirmation. Done ?”
“Bought a battery for my motorcycle it was the wrong size. I called in and brought my core in and the gentleman working had the replacement ready to go for me. Very good and friendly . Ill definitely recommend to my biker friends. ?????”
“Jeff was absolutely amazing! He helped get my battery out and install a new one. I highly recommend this location and asking for Jeff!! He was constantly greeting customers and it was clear he knew regulars. I will definitely drive extra to visit the Joliet location on Jefferson!”
“I read the awful reviews about customer service, and honestly if I were the only working there I can't say I would be beaming with joy. I knew what I needed and Sarah was able to order for me and it got there when she said it would. Kudos to her busting her rear when I didn't see another soul working there.”
“Heater went out on my truck I got here before closing time. They still took the time to check out my truck and were able to fix it. Turns out it was just a fuse. Thanks for the good honest work.”
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
Battery Stores
“Andy is always helpful and I’ve met Elias today. Needed my signal light changed and he was so helpful. I will be recommending all of my family and friends to Crest Hill O’Reilly. Thank you so much for the phenomenal customer service. I appreciate you all so much”