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April 2024 by kandy55 faith
An overpriced goodwill , I was not impressed the store was a mess and not to organized $19 for used jeans ?? $10 for generic thrift store shirts?!!
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April 2024 by Andrea Sue Roos
Used to do business with them quite often. Now it’s terrible. I brought my clothes in there all folded neatly in a bin pick them up because they don’t want anything because they’re who knows why pick up my clothes they’re just thrown in the bin in a big wad, very unprofessional, I will not do business there again and I think you better think twice about how unprofessional for a business to just jump the clothes back in the bin when they weren’t brought in that way bye-bye Felicia
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April 2024 by Teneshia Hudson
I had stop going to clothes mentor as the customer service had gotten terrible. I came in yesterday and they were top notch. Needless to say I am back today(was supposed to rate yesterday)
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February 2024 by Erika Rock
Such great deals to refesh wardrobes
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November 2023 by F G
I brought in 10 sweaters and later in day at least 8 coats and jackets . To my disbelief every thing returned to me very disappointed, all were Good quality and clean. They don't buy anything.
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September 2023 by Connie Barnett
Told me that they weren’t looking for that style of clothes, I literally had brand new Levi’s, tags on, summer dresses, tags on, several items that were bought in the last year, which would make them in style. Then she said they had too much inventory when I questioned her. So, why are they accepting clothes if they’re not going to buy them. Second time I’ve had an issue with these people. I will never sell, buy, or go into your store again, and I will definitely tell others about your service. You waste people’s time.
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August 2023 by Miriam Cherry
Unfortunately, this store left off part of my order & refused to offer a refund. I had ordered a pair of shoes, a top, and an Alexis Bittar bracelet. I paid for everything, but no bracelet shows up. So I emailed them & they were rude and tried to blame it on me; they then say that they video record all their workers (that really took me aback; bad employers; gross). They then wrote back and said after reviewing they were sure that the item made it into the box.Well, it didn’t. So now you have called me a liar & I have to do a chargeback.Sorry but this is not how you treat people. I’m just trying to get what I paid for.TLDR: Don’t shop here online they will rip you off.
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July 2023 by Hiraeth M.
Honestly I have shopped at this store for most of my life having grown up in the area and its always been just okay. If you really spend a lot of time there and look through everything with a critical eye you can find a lot of really good pieces. They frequently have sales that make it well worth your while, I got brand new Nikes for super cheap once. Prices are decent, name brand stuff is obviously more expensive but you can find really good quality pieces at a good price. Big downside is just the general environment of the store. It is extremely cluttered, I would imagine they get a great deal of stock moving through the store but it is pretty cramped and usually a bit messy. The dressing rooms in particular are not very comfortable or clean. Lots of dust build up everywhere. Last time I was there my carts handle was covered in just a grimey sticky substance. It is quite a large store with an equally large selection so I can only imagine how hard that can be to maintain but it would greatly improve the overall ambience and comfort of the store.
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July 2023 by sarah baabii
Don’t recommend working here; everyone gets treated differently, rather than promoting within they hire people and start them at a higher wage than anyone who’s been there way longer. Extremely biased, and as soon as they find someone to take your place they will fire you.
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July 2023 by Mariah Jean
Terrible experience and terrible customer service. I purchased a pair of luxury shoes online for almost $350. They were a heavy platform wedge that weighs four lbs and were shipped in a poly mailer bag, which broke open in transit. When it arrived to me, USPS had taped it shut with “RECEIVED DAMAGED” tape all over. Inside, the tissue paper and shoes were covered in black scuff marks from where it fell out of the flimsy mailer in transit. I reached out to request a return, as these were purchased “as is” and I did not receive them as they were sold, and the manager said they would not allow a return because online orders are sold “as is”. I explained that they were not received as they were sold, they were damaged in transit due to their terrible shipping materials, and the manager refused to offer any solution. I am working with corporate to have this looked into but I nightly recommend NOT shipping here. The manager is rude and unhelpful, and clearly does not care about luxury items or customer service.
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July 2023 by Sheila Kelly
Great place but getting out of control with the prices I do understand it has name brand good quality but there used close.
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July 2023 by Daytona Corry
Disorganized and expensive for used clothes. When selling them clothes, they only take what they want
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June 2023 by Mariah J.
Terrible experience and terrible customer service. I purchased a pair of luxury shoes online for almost $350. They were a heavy platform wedge that weighs four lbs and were shipped in a poly mailer bag, which broke open in transit. When it arrived to me, USPS had taped it shut with "RECEIVED DAMAGED" tape all over. Inside, the tissue paper and shoes were covered in black scuff marks from where it fell out of the flimsy mailer in transit. I reached out to request a return, as these were purchased "as is" and I did not receive them as they were sold, and the manager said they would not allow a return because online orders are sold "as is". I explained that they were not received as they were sold, they were damaged in transit due to their terrible shipping materials, and the manager refused to offer any solution. I am working with corporate to have this looked into but I nightly recommend NOT shipping here. The manager is rude and unhelpful, and clearly does not care about luxury items or customer service.
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June 2023 by Toni
I brought my items into the store mid- morning, last Friday. I waited an hour for the supervisor to review the items, and some of my items were new with tags. I took a look at store items for sale while waiting. I must say I was surprised no offer was made for the active wear, cargo pants and designer jeans. The supervisor offered me $3.80 for two new bra while entering them into system for a pay out. I declined the offer.
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June 2023 by Barbara H
They take nicer quality clothes for resale so I was able to sell several of my fancy dresses to them. You get money on the spot although don't expect much in that respect since it is a resale shop. Still it was more than I would have received had I just donated to Goodwill. I donate to Goodwill all the time but this time it was to my benefit to try to sell before just giving away.
