-
May 2023 by Marina Ivancic
He messed up on my fiancés taxes which didn’t allow me to claim my daughter on my taxes. Then he owned up to his mistake and said as soon as my tax return hits my account he will amend the taxes and add my daughter. Then day came and he refused to amend them right away saying I had to wait until April. Now it’s end of April and nothing was done yet. And now he his away from his office until may. Very very unprofessional! It is now May and still no word from him. His office is also unprofessional. Wouldn’t recommend him to do your taxes. First and last time I ever deal with him.
-
March 2023 by Trent Gentry
I've been coming here for over 10 years and I've never had anything but fantastic service.
-
August 2022 by Carrie A.
Just horrible!!! Lisa, Rudys wife, went into the mytax portal for my business and removed me as an administrator when I chose to do business elsewhere, after 30yrs.
-
March 2022 by Dean Knauer
I am the treasurer of the rhs band boosters. we are a not for profit organization that sole purpose is the help and guide kids through there musical careers. Rudy Luevano office does our taxes and instructed us to mail our 2020 tax return in. it was rejected by the irs because it had to be efiled not mailed as instructed. this mistake resulted in a 1340 penalty. which we were forced to pay because we were ignored and never was contacted regarding the error. our organization was treated very unprofessuonally and cast aside as not important.
-
March 2022 by Akwaugo Mary
Proverbs 10:22 The blessing of the LORD brings wealth, without painful toil for it. God has blessed my household through an Expert Forex trader
-
February 2022 by Heather Cunningham
Great staff, easy tax services, fair pricing. Good experience all around!
-
February 2022 by Julia jacobo
Been going they’re for years and left last year due to long waits with no apology, not so great customer service, and unpleasant staff.
-
September 2021 by Michele Owen
I was not going to give a review of my terrible experience because I am waiting for a call that I know now I will never get. My husband and i have been going to Rudy for 15+ years and never had an issure until we filed our 2019 taxes. After we electronicly filed our return was rejected because someone used our SS number to file already. We did everything Rudy asked us to do, file a police report, sent in a paper return, asked for a PIN number. Then a few months later find out Rudy had a data breach and that is why someone got our SS number. They kindly gave us free credit monitoring for a year. My husband had collections on his credit for cable and WiFi service in Florida after all this. So then we figure it was unfortunate but Rudy did right by us and we made an appointment for our 2020 taxes. We never received the PIN numbers but we were told by the staff "no worries we have ways around that". I even paid the $2,000 we were told we owed by April 15th. Now it is September and we get a call we left some paperwork there, we pick it up and it is our 2020 return that was rejected because someone filed under our SS AGAIN. No one from Rudy's office even called to tell us this. I pulled our phone records from 3 months after our appointment and there were no calls. Now what! Are we late? Will we be audited because of this? I emailed the office since they were closed when I found and no call back. I am gonna say we never will get a call back. We should at least get a refund for what we paid them to file our return. Please beware you'll leave with a bigger headache than if you did your taxes yourself.
-
May 2021 by Shirl T.
My go to guy for over 12 years His staff is cool Met Rudy in the hall today thanked him for doing my taxes for over twelve Met him when he use to work out of a little old shack Sooo worth my drive!
-
May 2021 by timothy neylon
Rudy does a great job. His service is exemplary and top notch. Rudy simplifies everything. Everybody at his office are very professional
-
May 2021 by ethornusarmy
Had an appointment for 4:30 on a Monday afternoon, scheduled over a month in advance.Arrived early (4:20ish) and checked in via phone as directed. Waited as I watched both clients already waiting in the hallway get taken in, then four more arrived, waited, and were taken in.My tax preparer wasn’t ready? I gave them 45 minutes *past my appointment time*. I left out of frustration.If I would’ve showed up even half as late as they were before I gave up on them I would’ve been laughed out of the office and asked to reschedule.Unacceptable.
-
May 2021 by Frank Kolin
They made a mistake 2 years in a row for my direct deposit left off a routing number had to wait even longer for my tax return not too happy with Rudy
-
May 2021 by Ron Burks
Poor customer service!!! I had my social security number stolen by their lack of cyber security.
-
April 2021 by Josie W.
DO NOT GO HERE! I wanted till this year to write a review because I thought maybe by this time they would of helped us and fixed what they did but they haven't. Because they messed up our taxes so bad here we lost our health insurance because they didn't give us the credit, then we thought the taxes were going to be taken out of our account (we are a 1099 household) we signed a paper and everything whole time they weren't. Then we started getting mail from the IRS and they told us it was fine to ignore it. Then we started getting so many they finally started to look into it and the taxes weren't getting taken out and they had to send the IRS some paper or something and to keep I goring the letters. They blew it off and have done NOTHING to help us or fix the mistake. Save yourself and go somewhere else.
-
April 2021 by Linda Ballard
Didn't talk to him but his receptionist was rude.very impatient .
