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October 2023 by David Wilder
Excellent customer service. Bill was great to work with. Extremely knowledgeable, was very honest and worked with us on what our budget was. Highly recommend ! Was in and out in 45 minutes. Thank you again!
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August 2023 by Susan Compton
Our salesperson David Quinn was great. He explained everything real well. We definitely will go back.
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August 2023 by Elisabeth Vale
The customer service I received at the local Crystal Lake store was one of the worst I have experienced. When I called about a specific mattress I was told to come into the store and that I should bring a list of any mattress I want to look at. When I got there it was when things went south. I was told the store would not honor the online price. It was a close out mattress that I ultimately wanted./decided on.The salesmen (2) of them told me I would have to pay nearly double to buy in store. They said the company would not allow them to honor the online pricing. The online price was $950 and in store it would be $1,600! I asked why and they said it because I would probably get a dirty floor sample model from online and the one there was not a floor sample. Then they showed me lesser quality mattresses that were not on close out as an alternative.They also told me if I bought the nearly double priced close out mattress from them I’d also have to pay $100 for delivery. However on the website, it clearly stated delivery was free. When I pointed that out, they told me no that was only for new model mattresses. I then checked the website angain from my phone and that is not noted anywhere.Lastly they told me I could only get 6 months free financing through synchrony bank when online it stated purchases over $999 had a 12 month free financing option if you qualify.Ultimately I felt insulted that the salesmen were flat out lying and using intimidating sales tactics on me. I went home and ordered the same close out mattress online for $878 ( I found an online coupon) the matching box aping for $300 and a mattress cover for $69.99 ( Incase the mattress actually was stained) plus free delivery and I applied and was approved for finance online with 12 months no interest myself!!!!!!I’m also happy to report that everything was delivered this morning. The mattress was in perfect brand new condition without a single stain or smudge. What a relief that I did not let those salesmen pressure me out of over $700 dollars because it was all false information, probably to make higher commission, which is not cool!!!!The mattress itself (Beautyrest L Black Series) is awesome and the delivery went very well. The service stunk and I would never go to that location ever again nor would I recommend anyone there ever!!!!!
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July 2023 by Kenneth Mohr
Today we stopped at American Mattress to purchase a mattress and box spring for our new house. David was absolutely fantastic to work with. He was very knowledgeable, extremely personable and truly deserves recognition. Thank you.
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July 2023 by Mike Squire
David Q. was awesome. Very helpful and knowledgeable. Listened to our needs and gave us some great choices at a great price. Was also flexible working with our delivery and take a way of old mattress. Would definitely recommend David and American Mattress.
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July 2023 by George Rennwanz
Great selection and prices at the Crystal Lake storeà. We ended up buying three mattresses and two pillows. Bill was very helpful and informative.
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July 2023 by Christine Hance
I can’t thank Bill Blackney enough. I told him what I was looking for in a mattress for my back. He guided me to a few different ones and was very knowledgeable and friendly. I would never go anywhere else!!!!! Excellent customer service!!!! Thanks Bill!!!!!
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July 2023 by Gerald L. Bly
Awesome selection provided by a knowledgeable salesperson with Zero pressure. Very competitive prices often complimented by 48 hour delivery. What's not to like?
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July 2023 by James Mather
We went in with the intent of buying a firm mattress to replace our current mattress and we’re immediately directed to several options which made it easier for us to select the mattress that we felt best met our needs.David was a great help!!
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July 2023 by Danny Murphy
Bill was great to deal with! He made sure our buying experience was painless and gave us a great deal!
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June 2023 by emma oconnor
It was great! They are so helpful and nice. Great prices and offer great deals
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May 2023 by Karah Veldhoff
My experience was fantastic— I don’t know why I even bothered to look anywhere else before I came in. Bill was helpful and cared about us getting the best product and best price. I am so happy we went to American Mattress.
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May 2023 by Dana Borror
I haven't experienced customer service like this in forever. I am so impressed with Bill and American Mattress. We bought a mattress and had an issue that was OUR error (TWICE). Bill was so incredibly helpful and patient with us. He made everything right and did so with a smile and the utmost professionalism. I will rave about the service we received here to everyone I know. Getting good service when everything is good is one thing. Getting good service when there's a hiccup (again, our fault not theirs) is the true test of a high caliber company and their representatives.
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May 2023 by Brian Fredrickson
This was our most efficient mattress shopping to date. Bill B. was helpfully, knowledgeable and not pushy. Definately recommend.
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May 2023 by Lynn and Jane Laureys
Bill was terrific to deal with. Looking forward to receiving our Tempurpedic mattress tomorrow!
