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February 2024 by Carmella Beasley
Bought a service
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February 2024 by Mehdi Aribi
The worst phone compagny everThey rip u off ur money they issue a credit never process itOver seas service like hell they play games non stopIf there is minus I would give to themTaking my business somewhere else
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February 2024 by Bob S.
The worst compagny ever The locality service is over sees are thief and scam they issue me credited for big screw up never honored I have to come to store again again and they try to call and frustration goes high I have business account and the manager here in crystal lake store is a jerk and very unprofessional and very rude Some employee call again and they told me that how Lotality do business They take ur Jiney the don't give u credit and go chase them on and on It's Nafis the way that all Att system is set up / The worst ever If I have to give -100 I would Taking many business away Don't ever try to do business with them /
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December 2023 by Caitlin Szafranski
I visited the AT&T store in Crystal Lake with my mom to trade my iPhone 11 in for an iPhone 15 and my experience was fantastic. The person helping us, Scott, was extremely helpful and patient and very personable.The store only had two people working; however, Scott was super attentive towards everyone in the store and ensured that all of our needs were met! Definitely the best customer service I have ever received! :)
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December 2023 by Amy Knight
William is amazing in the Crystal Lake location. He helped me fix an issue I had been working on for YEARS. He knows the product and was so easy to work with and truly cares about his customers. Go see him STAT!!!
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December 2023 by Relaxing Buddha
Scott has been amazing every time I come to the store. He started our family plan and has helped me through simple and difficult issues with a smile every time. Knowledgable and engaging. Will always come back.
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November 2023 by chris carpenter
Scott and nate were amazing. I arrived late just before closing tonight. I was beyond happy with their patience in transferring my old phone to the new one along with their professionalism. Great job fellows! So much more to list!
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November 2023 by Sydney Walker
I went with my boyfriend to trade in his phone. The wait wasn’t too long for a busy day and all the workers were very nice and professional. Scott helped us out, he took his time with us to figure out what phone would be best and he took the time to get to know us. He was super friendly and very funny. I would 100% recommend this AT&T and especially Scott to anyone near or far.
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November 2023 by Trish Overly
Crystal Lake AT&T was recommended to me by my friends, and I’m glad they did! The customer service was excellent and they solved my issue. Scott Carl and Brian Morales were top notch. Thank you both!!
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November 2023 by Eleanor Maness
I had the pleasure of working with AT&T agent William recently, and I must say that my experience was nothing short of exceptional. From the moment I walked into the store, William's professionalism and expertise were evident. I needed to upgrade two phones and was feeling slightly overwhelmed by the multitude of options available. Between Apple products that could be the same or better from generation to generation, or Samsung's different offerings within their lineup. However, William quickly put my concerns to rest with his extensive knowledge and patience.What stood out the most about William was his dedication to finding the best solution for my needs. He took the time to understand my requirements and preferences, guiding me through the available phone models and their features. What impressed me the most was his financial expertise. He not only helped me choose the right phones but also showed me how to do it in the most financially efficient way possible.William's ability to simplify complex information and present it in an understandable manner was truly remarkable. He explained different pricing plans, promotions, and discounts, ensuring that I fully comprehended the financial aspects of my purchase. His transparency and honesty were refreshing, making me feel confident in my decisions.In an age where online resources often dominate, my experience with William highlighted the importance of having physical stores and knowledgeable agents. There's something invaluable about speaking to a real person, especially one as skilled as William. His customer-centric approach and commitment to ensuring customer satisfaction are qualities that deserve commendation.Thanks to William's expertise, upgrading my phones turned from a daunting task into a smooth and enjoyable experience. I left the store not only with upgraded devices on order but also with a newfound confidence in my choices, all thanks to his guidance.AT&T is fortunate to have such a dedicated and knowledgeable professional on their team. William's exceptional customer service has undoubtedly left a lasting impression on me. I wholeheartedly recommend him to anyone seeking assistance with their AT&T needs. Kudos to William and AT&T for setting a high standard in customer service!
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October 2023 by Stanley Stankiewicz
My wife and I visited the store today and were greeted by William. We had some problems with our billing and different things phone calls didn’t resolve. It was like a breath of fresh air speaking with someone who loves his job and making sure you understand what is best for you. He is truly a valuable employee. Please make sure you let him know he does a Great Job. We both thanked him today but spoke of everything he did for us today after leaving the store. Thanks again William and AT&T for having him work for you
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October 2023 by Robert Hogue
Chris was very helpful. I had smashed my phone and was not happy or in the best of moods because I thought I lost everything. Chris was very patient with me and my wife and I decided to go ahead and upgrade our phones. He walked us through the process. Far better experience than I have had in the past. Great Job Chris and AT&T!!
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October 2023 by Kerri King
I came in to inquire about my bill and Scott greeted me and assisted me. He ended up saving me money on my bill and I even added cable! I normally do not like going into stores and feeling pressured but Scott made my experience awesome and I will continue to go back and see him.
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October 2023 by stacey svadlenka
Crystal Lake At&t was great to work with. Chris L. and Scott C. were very helpful, professional and friendly! Highly recommended this store!
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September 2023 by claudia cardenas
I had a great experience within this store, I asked Chris about my options for upgrading my phone and he was able to help me out by explaining the best suit for me ! He was patient and very understanding of my needs and wants!
