-
March 2024 by Noemi R.
I went in to get my birds nails clip. I bought food also. I used a gift card to pay and they stole my funds. One of the 2 girls that was there stoked my funds on my gift card. I don't know how they did it . But I did see they used 2 different machines to run my card. I am very disappointed about that. I didn't expect something like that to happen there. But I will definitely NOT go back there ever again. So please watch your cards gift , debit or credit cards. Or just pay cash to avoid a theft from them.
-
February 2024 by Jillian W.
We decided to start preparing for our future whites tree frogs. I saw this shop was having a sale and wanted to give them a try. I can honestly say I was really surprised. Every single employee I met was helpful, kind, patient and had a smile on their face. I have never been to a shop where I was treated with so much respect. My questions were answered in a professional way instead of me being lectured bullied or talked down to. They were not trying to nickle and dime at all. They didn't push for unnecessary purchases. They were flexible and understanding when we had a slight hiccup with one of the purchases Initially made. Highly recommend. I drove over an hour to get there and I'll gladly do it again :) you guys are awesome:)
-
January 2024 by Joe
I bought my best friend here. This is the only pet shop I will go to. They have everything I need and everyone is excited to help you when you come in. Thank you RJ for a great new addition to my life.
-
January 2024 by My WILDlife
Great people and always a good selection. We have been going here for probably 10-15yrs for everything from crickets to iguanas. We have had dozens of exotics and reptiles over the years and I finally decided we needed another one. Went in to “look” and literally walked out with everything ready to go, including the lizard! The only complaint I have is I’m terrible at making decisions and they had to many options! (Kidding that’s a good thing)
-
January 2024 by Isaiha Rivera
This pet shop has an amazing variety of pets! I specifically went there for fish and was extremely impressed with the man who helped me. I learned a lot about starting an aquarium and maintaining it, more than I have ever learned anywhere else! I recommend coming here and avoiding corporate pet stores.
-
December 2023 by Kevin Kraus
Great store and great people. Big thank you to Patrick and Max. These guys are committed to making sure you have all the information you need to properly care for your fish. Patrick is likely the most knowledgeable "fish" guy I have ever spoke with. If you are into aquariums do yourself a favor and stop in one day.
-
December 2023 by Wendy Fiedler
Every time I go in--- which is not all that often-- I am treated as if I and my bird are the most important customers. They are all so friendly over the phone for advice as well as in store. They are beyond knowledgeable and always willing to spend time to talk through whatever issue you are having.
-
November 2023 by Michael Freidel
We were very impressed with this store and Patrick was very helpful with answering questions about fish that we had. We will keep coming back for the very well kept fish and even better service.
-
September 2023 by Syed A.
This place is the best place to get any fish, reptile, bird. The owner has a PHD in marine biology I believe. He is so knowledgeable about everything there. I've been coming to this place when I lived in lake in the hills. And now I'm starting a new tank and will be driving from gurnee just because this place is freaking awesome!
-
September 2023 by Taylor Schneider
Staff is very knowledgeable and helpful. Great store to get everything you need for you lizards or other pets. Fair prices compared to other pet stores. Brandon is EXTREMELY knowledgeable about reptiles, he takes the time to answer all your questions completely. Store is well kept and clean.
-
September 2023 by Memo Ruiz
I bought a lovebird here whom I LOVE! She’s so loving and I believe it’s because the shop let me visit her whenever I wanted. I visited once a week since I’m about 45 mins away from the shop without traffic. However, the people that work here aren’t really people people. If you know what I mean. I always have some kind of talk from ANYONE I encounter where they’re talking down to me as if I was a child. Even after explaining that I have experience with birds. At first they didn’t want to sell because I brought my dog to the shop. Showed them my dog was okay with birds and they let it go. After visiting for about a month, I come in one day and they tell me they forgot to call me to pick up my bird and that it’s now ready to go. However, they “ate” their bands and didn’t know which was my bird. I was livid. I made a deposit and I’ve been driving 2 hours weekly to go see my bird I made a deposit for. Thankfully, my bird recognized me. The birds they had were identical. So wouldn’t know which was mine if mine didn’t know me. Today I decided I love the bird so much that I would like to get her a friend. I called just like I did last time. Even though they KNOW me they still had so much pushback. I understand you want the birds to go to a good home. But I’m not going to constantly prove myself over and over that I can take care of the bird. By the way, after you buy the bird, it’s mandatory that you VISIT the store for weigh ins or send weekly pics showing the weight. Even after ALL this, they still are rude to deal with. If I’m the only one that has gone through this, hoping it’s not because I’m a gay Hispanic.
-
August 2023 by Kristy S.
Best pet shop around. VERY knowledgeable and friendly staff. I only buy my fish here. Great selection .
-
August 2023 by Cathy
Best pet shop around. Birds and Beasts have the best selection of reptiles, fish, and birds. Amazing inventory. Bird boarding and grooming. Amazing knowledgeable staff will answer all your questions. Run don't walk to this amazing store.
-
August 2023 by Aaron King
Very knowledgeable staff knows what type of fish are good together and how to care for them. Friendly and good vibes in there. You can tell they greatly care about the animals
-
June 2023 by Jim G.
Been going here for 15 years. We purchased 3 birds from them as hatchlings. We went weekly to get them socialized. The birds have been great. Sarah has alway been wonderful and very helpful. The most recent owner ( a 30 ish guy) has always been friendly and helpful. (He could hide those creepy blue worm things that are on the counter) I don't want anything that has those in their diet!We buy all of our bird food from here. They have great sales on food and toys. Definitely worth the trip. The previous owner (Paul) was a little bit cranky. Probably should have retired earlier. I'm hoping some of these negative reviews are from the olden days because we've had nothing but great experiences here. Ask for Sarah, her and the owner are VERY knowledgeable.Give them a try. It's a family run business. They have a great selection of special stuff. I'll check back to see the new reviews.
