CubeSmart Self Storage in Crystal Lake, IL is a trusted and affordable destination for storage solutions. The facility offers a wide range of storage units, including climate-controlled options, and provides moving supplies to simplify the process. Reviews consistently highlight the excellent customer service, describing the staff as awesome, friendly, courteous, and wonderful. The team is noted for being very helpful and reasonable, providing patient and timely assistance. Specific mentions praise a manager for outstanding service, including going above and beyond, such as personally helping a customer cut off a lock on a very hot day. The facility itself is described as clean, safe, and family-friendly. Customers report having great experiences, noting the units are reasonably priced and the service is why they stay. Multiple reviewers indicate they are renting multiple units and highly recommend this CubeSmart location for its combination of premium amenities and exceptional, pleasant service.
Ten years ago, I lost my home to foreclosure. So I needed to store some belongings, and used CubeSmart's services. I met Tori at the front desk; she has always been very kind and professional, and that is what made me come back to use CubeSmart's services again.
August 2026
I had a car stored here for about two years. The car was safe, secure and never any issues. Tori that runs the office side was always so pleasant to work with, even when she had to remind me to pay my bill, she was definitely a perk of storing our vehicle here.
July 2026
Tori provided me excellent service! Decent hours for access as well
