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September 2023 by Debbie D.
3 calls and 45 minutes later I drove to the pharmacy to find out why my prescriptions haven't been filled 7 hours after the doctor sent them in. I was told they were short staffed and not answering the phones, but hung up on me. Who hangs up on customers? Terrible service and corporate does NOT care.
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September 2023 by Claudia C.
Every. Single. Time. I call to speak to the pharmacy I am on hold for minimum 13-15 minutes before my call is even answered. Also, don't go at lunchtime, they close for lunch.
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August 2023 by JW W.
I'm beginning to think ALL CVS stores are useless!!! Every time I go in one to pickup a order there is always a problem!!! You can never just give them the name and you get the order. I'm not doing anymore pickups at these stores they can find someone else to abuse!!!
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January 2023 by Jack V.
HeLLo. My experiences here have been good. I thought they did a great job at Christmas and had a lot of unique and fun gifts . What really made my experience there was MELODY, one of the employees working on the register. She always has a great attitude, and on this particular day she left the register and helped me look around the store for a particular limited-supply game they were seLLing at Christmas . She found it in a place that I would have never L ked! She saved Christmas. Employees just don't do what she did anymore! She is what customer service used to be!
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December 2022 by Ann A.
Staff are very sleepy and inattentive. Numerous mistakes. Long wait times. Incorrect information provided to customers. As some other reviewer said I blame CVS corp and not this store.
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December 2022 by Nick
This location literally has sings on all the real person registers saying "next register please" which directs you to a pair of self checkouts..... To try and save money by getting rid of counter clerks is nuts. The interior of this particular cvs looked a mess, things everywhere with a giant set of clearance table basically blocking the entrance. I will go well out of my way to go to another cvs. Nice side is I asked a lady to check us out at the counter and she was very polite and did just so.
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October 2022 by Joseph B.
I made an appointment at the clinic because of COVID LIKE symptoms. They took a COVID test and which came back negative and they told me "treat the symptoms come back in a week if you don't feel better. The woman who saw me listened to my lungs over a shirt and a hoodie and used the pressure of a fly to do so. Never in my life have I felt so neglected as a patient. I am a massive fan of looking at the positives too. The first woman who saw me was very kind and seemed to actually care about me, good job there. There was a fly in my room so I was at least mentally satisfied while my second nurse was asking me the same questions I had answered not five minutes before. Overall this was the worst medical experience I have ever had. Extremely disappointed and unsatisfied with my quality of care. I hope CVS can do something to combat nurses speaking at a whisper and treating patients as if they were a check from the government.
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October 2022 by Tim H.
I do not blame this specific CVS, I blame CVS the corporation. They understaff their pharmacy, their communication skills between locations is terrible, and if they feel like it they just turn off their phones. If your health depends on it do not go to CVS.
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August 2022 by Je P.
I'm writing this from the parking lot after leaving. I had to get medication for my son and this was the closest location to us. I was helped by Dustin and he was amazing to deal with. He was helpful, fast and really made sure he connected with me. He did a really great job explaining the medications and exactly how to use them/what to look out for. I can't speak highly enough of his customer service. When leaving, I had a few more things to grab and the two women up front (unfortunately didn't get their names) were equally as friendly and helpful. I'm incredibly impressed with this visit, and would recommend this location to anyone.
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July 2020 by Steve M.
Went for Covid-19 test, have to stay home from work until results, they didn't tell me will be at least 10 days. Minuteclinc phone number is just a recording, nobody to talk to. They should change name to 15,000 minute clinic. Can't believe how CVS can't make this better. Horrible service.
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July 2020 by Dylan M.
For those looking for a Covid test, if you are able to go elsewhere or visit a clinic I would have highly suggest you do so instead. The test being free has been the only upside to this. I understand cases could be higher than usual which could cause delays but it's been over 10 days and I still have not heard anything about my results. I was originally told 2-4 days. I called again and was told 7 days. Once 7 days passed I called for a third time and was told it's now a 10 day wait. 10 days have passed and I'm currently trying to get some kind of information over the phone and have been on hold for over half an hour. At this point, the virus could have already came and gone and the test was basically pointless.
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July 2020 by Terri B.
I had to get a COVID-19 test and went to this CVS to have the test completed. Went on July 1, as of July 10th still no word on test results. Tried calling and spent over an hour on hold. I understand this is a popular test however; if they cannot get lab results back within a reasonable period of time they shouldn't be offering. My son went to a competitor same day and had his results the next afternoon. Save yourself the headache and stress- go anywhere else but to CVS.
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June 2020 by Cameron G.
Plain and simple, the pharmacy staff on June 1,2020 were the nastiest I've ever witnessed. From the pharmacist who apparently thinks he doesn't need any of your medical history to make a judgment on you as a person down to the tech that I initially encountered when I arrived who was far and above the worst I've witnessed. As a Disabled Veteran with many wounds and scars from war and that's been in the VA system long enough to know what poor care is; I'd give the VA 10 stars more than this CVS pharmacy staff. What a disgusting portrayal of an occupation that is supposed to be helpful,caring and the modern day "heroes" during the state we find the world in. I like CVS and the one I go to regularly is amazing. They were out of the medication I needed so they sent me to this one on Randall Rd which was appalling across the board in the pharmacy dept.
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November 2019 by Brooke E.
If I could give no stars I would. I have been to plenty of minute clinics and have always had a wonderful experience; but thank you to the crystal lake location for your terrible customer service. The nurse practitioner was beyond rude and acted like it was an inconvenience that she had to speak with me. She was very bossy telling me to not set my purse down next to me and I had to keep moving it all over the room for absolutely no reason. I also grabbed my phone to look up some info in regards to the wellness screening I was getting and she rudely told me to not use my phone....as she was on hers. I do not reccomend this place....save your time and money
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October 2019 by A. Brooke S.
This CVS is pretty convenient for me to hit up when heading to and from work. Because of that, I tend to stop in at least once a month to pick up something small. The cashiers have always been friendly and helpful. The store is generally clean and organized. They don't carry everything I go in for (like very specific brands of shampoo or face cream), but usually, there's a good chance I can find something similar to what I need when I drop in! I can't speak on their pharmacy services, but as far as stocking the usual convenience store stock, they do a good job!