June 2021 by Sarah M.
They deserve 0 ,in april they gave my mothers meds to my brother since we were in az making funeral arrangements, and her 600 dollar meds werent in the bag. All of her others were. To make this short, she was called a liar a thief her character was attacked. Caused havoc with her doctor, insurance etc. 2 months later she calls to complain to the head office because she's so upset, they had found the meds and never told her or anybody else. Tried to hand her $20 gift card like that was going to do it.. after all the problems they caused. $20 gift card is what we get when our hamburgers are not put into our bag. Not when they've torn up our lives for 2 months, called everyone a liar and then appears to be covering their own butts. It's not about the amount, it's about what it represents. It represents a total lack of compassion ,and understanding of what they did.I wouldn't recommend them for aspirin let alone with your medications. Her doctor from there on out has given her nothing but troubles because the pharmacy had told them that we were guilty and that's it. She spent hours on the phone with her insurance, the pharmacy, the doctor's office.. all while trying to make funeral arrangements. They attacked her character, and as she says ..at this point in her life (60) her character is all she has left.CVS pharmacy do not trust them!! Look in your bag before you leave the pharmacy, because once you're out the door.. you're guilty no matter what you say.