-
October 2023 by James W
A great first experience with Douglas Auto in Crystal Lake. This location was recommended to us, and we brought our aging car in to be evaluated. Of the few places we've tried in the area, Douglas was the only one that took the time to bring me back into the shop and show exactly what needed to be fixed. If you've been putting a repair off on your car try giving Douglas Auto a call.Services: Steering & suspension repair
-
October 2023 by Lisa Bowen
We have been using Douglas Automotive for several years for both our personal and business vehicles and have come to truly trust their expertise. We have talked through many of situations with Chris (in Crystal Lake) and have found his advise trustworthy and knowledgeable. We confidently recommend this repair shop to those looking in the Mchenry County area.Services: General repairs & maintenance
-
October 2023 by Neil
Professional, knowledgeable, excellent customer service. Chris and staff kept us up to date on our SUVs repair, even providing pictures of the repair. Our vehicle was repaired on time and at the price quoted. Week after the repair received a text from Chris making sure our SUV was OK. Again, outstanding customer service. Douglas will be our go to place for any vehicle service in the future.Services: Engine repair
-
October 2023 by Nicolle Glenn
Douglas automotive is fantastic! They are reasonably priced and fair in their work on my mini Cooper- they just recently came in lower than the original estimate! They take the time to explain things (especially being a woman this is hard to find in a shop)cannot say enough good things about them!Services: Steering & suspension repair
-
October 2023 by Felipe Vazquez
I highly recommend Douglas Automotive and Chris helped me enormously by suggesting a stepwise approach to diagnosing the check engine light.THANK YOU to the entire team. The shuttle service was the cherry on top!!! Super grateful and I will be back for preventative maintenance and any other problems my SUV develops.
-
August 2023 by McKenzie Story
About a month ago, I was having major issues with my car engine. I brought it in to Douglas Automotive (it was my first time there) and the staff was extremely helpful, kind, and knowledgeable about what the issues were. When they finished checking out my car, I asked about what I should do next to and the staff, specifically Mike, clearly laid out my options. I felt heard and understood and will definitely be going back if any other issues come up!
-
August 2023 by Shawn Dillow
They will text you photos and video of issues with your car, and explain why repairs are needed. Good prices, courtesy car to bring you home and pick you up, there is no hard sell approach. Easy going, honest, and just generally good people to do business with.
-
August 2023 by Denise Schlesselman
Douglas Auto saved the day for me. The battery light on my started flashing. I was able to make it Douglas Auto. They tested the alternator (after charging the battery to get it into shop) and found it wasn't connecting properly. They explained it to me, showed me the read out and gave me an estimate to fix it. Full service auto place and they even delivered me home so I could pick up the car the next day fixed properly. Five stars for sure!Service: Auto battery maintenance
-
August 2023 by Nate Green
I came here after just moving into the area and I needed to find a new auto repair shop. Their reviews were good so I decided to give them a shot. After my first visit I decided to make this my auto shop of choice because of their professionalism, knowledge, and willingness to explain anything I didn't understand. The prices are reasonable and the employees are friendly. I mostly worked with Mike and he was very helpful in answering all of my questions. They'll have my business as long as I'm living in this area.
-
August 2023 by Mad Dog791
Love going to Douglas! My family and I have been coming to the Crystal Lake location for over 10 years. Staff is friendly, very reliable, gets what needs to get done in an efficient time, and gives you honest feedback about your car without trying to make you pay for extra stuff you car doesn’t need.Services: General repairs & maintenance
-
August 2023 by Chalen Bielski
I can only imagine this is the service people talk about from the "good 'ol days" when you had a trusted mechanic whom you could turn to. Mike S. and all the staff at Douglas Auto CL were helpful, honest and compassionate when it came to the service performed on my daughter's car. On 2 occasions Mike provided service to our car, most recently an oil change where he went above and beyond. He and the staff provided a thorough inspection and advised there was a leak that would be covered by the warranty. It took TWO trips to the dealer to have them diagnose and fix the problem-something that was found right away with Douglas. I highly recommend Douglas auto of CL for their honesty and quality of service. They now have a customer for life.Services: General repairs & maintenance
-
August 2023 by Don Karl
Traveling from Michigan in a recently purchased used car, we started experiencing some issues while in town. Chris and Team at Douglas Auto were simply fantastic to work with. Ultimately, with this teams' help, knowledge, and customer service first approach, we solved the issue. We were so thankful for making this relationship. If in need, this business is the place to go...hands down!Service: Vehicle Inspection
-
August 2023 by Bill Potter
I have had Douglas Automotive service my vehicles for the past several years. They always do a great job, honest, friendly and professional quality workmanship. Highly recommend them for your vehicle service repairs.Services: Exhaust
-
July 2023 by Tonya Haase
My husband and I have been bringing our cars here for the past several years. They have always been very honest and helpful, often going above and beyond what we were expecting due to past bad experiences with dealers. We highly recommend them!!!
-
July 2023 by Teresa Stupar
I have had my cars serviced at Douglas for 10 years and it is the only place I will go. They do a great job of keeping my cars in good running order and I never feel the repairs are unnecessary or overpriced. Their customer service is also the best. Last week I witnessed Mike get a comfortable chair from the office for an elderly customer! They are all good people who truly care about their customers.
