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January 2024 by Jason Haase
This place gave us a rental after my wife was rear-ended and needed her car fixed. We weren't given the choice of what kind of car to have and the other person's insurance company won't cover all of this car because they gave one to us that was too expensive so now we're out almost $300 in rental fees that aren't going to get paid. Thank you Enterprise for being vague and taking advantage of my wife enjoy your money
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January 2024 by Tania
Charges that are given over the phone will not match the final balance due, then when questioning it, no one knows anything about anything, not even how to print the statement. Will eventually tell you what you want to hear to get you to leave. Credit cards were charged after being told it won't be. Don't go before closing time and don't expect a call back from management for an explanation.
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November 2023 by Jonathan E.
Crystal Lake, IL enterprise has a variety of cars to rent, but once you rent one online and go pick it up, you don't get the same exact car, nor the price as expected. Most workers (not referring all) end up stealing money from your account or messing up on the car renting process form, just so they can add additional prices to the final renting stage, terrible experience I've had with enterprise recently. La empresa de Crystal Lake, IL, tiene una variedad de coches para alquilar, pero una vez que alquilas uno en línea y vas a recogerlo, no obtienes el mismo coche exacto, ni el precio esperado. La mayoría de los trabajadores (que no se refieren a todos) terminan robando dinero de su cuenta o estropeando el formulario del proceso de alquiler de automóviles, solo para que puedan agregar precios adicionales a la etapa final de alquiler, terrible experiencia que he tenido con enterprise recientmente.
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November 2023 by Valerie Hawthorne
My son reserved a rent to be picked told him to pick up at 12.he gets there at 1200 on Saturday like they told Jim and they are closed and it's 12
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November 2023 by Kelly Bryan
These people do not know what they are doing. They are idiots and take money from accounts when they are unauthorized to do so.
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September 2023 by Robyn Bates
My car needed repairs and my insurance company reserved a rental for me at this location. Branch rental manager Erik Juveland assisted us with the rental. He was excellent . He answered any questions I had about the rental and was professional and courteous. The entire staff there was so nice and inviting. Returning the car was easy as well. I will definitely recommend this Enterprise location and if I need to rent a car again, I definitely will come back here. ⭐️
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September 2023 by Naivan Avila
Im happy with there Service in the car, they give me the drive. It was amazing in customer service really nice
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August 2023 by Carrie D.
They arrive on time. They have a good selection of cars. The staff is very friendly and easy to work with, especially Eric. He always takes care of my needs. I've rented from them several times and had a good experience each time.
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August 2023 by Eddie mouton
Eric and Sam are doing an amazing job taking care of the customer. Top notch!
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August 2023 by Eric Bearer
I have had several rentals and by far this rental experience I have had with this location was amazing. Sometimes it’s not the company that makes it great it the workers at the company. most praises the company itself but the workers at this location are what make it so easy and hassle free. These people are the type of people they are here to help. When I got there day one I was given a jeep I didn’t so much want it but ended up loving it so I had asked for a request of one of 3 cars this location they told me from the start they get all kinds of cars every day but after a month and a half they called me to tell me they found a car on my list and they had surprised me with it. The car ended up needing Maintenance I thought I did something wrong they took it to the shop same day and handled it and told me once it’s done I can get it back. But the service outcome of all this has just been to good and made my experience a breeze it should be like this at more places but I bet you that you prob would not get the same service at other locations so when you go there remember respect the ppl behind the counter and they will respect you. I’m saying this bc I went there one morning and this guy already has a really nice Silverado and he was making complaint after complaint they said sorry and gave him a new car they strive on customer satisfaction so let them take care of you here bc it might not be what you want say one but I promise they will do there best to get you that car you so much want. My story could of just come from luck but they remembered me 2 months later and the car I asked for and called me up when it came in. Thank you for all the help
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July 2023 by Andrea N C.
Quit and easy rental experience. When there was a mix up due to another branch not communicating Derek was quick to remedy it, friendly and committed to customer service is one of the few reasons I have been and remain a enterprise customer
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July 2023 by Claribou J
Thanks again for Trevor B. He was very professional and accommodating. He made the impossible, possible and helped provide a memorial experience for my family!
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June 2023 by Dave Ungar
Needed a car on short notice and set up a rental online with Enterprise. Website on a mobile device is not great. What was great was the in person experience with the Crystal Lake staff. We were greeted immediately by a very friendly staff member and he found our reservation quickly. I'd set up a midsize SUV but after seeing some of the other available vehicles on the lot my wife thought maybe we should splurge and go with something fun. Long story short, the Dodge Challenger R/T with a Hemi was fun for the day. All-in-all I would go back next time I'm in need of a rental and will highly recommend the Crystal Lake location to everyone.
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June 2023 by Sheldon Eby
Great service. My rental had issues and i was able to exchange cars in the middle of my trip with no hassle. Great customer service at Crystal Lake, Ill and Charlotte Airport Branches!!!
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May 2023 by Chris
Been a membership for a long time. Customer service and the cars for rent are clean and reliable. Thank you Elisa from Crystal lake for your assistance.Best rental car site. Check it out
