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December 2023 by Amber Jeschke
Tim the manager is the best!! He was very helpful guided me through the process of gate and getting into the building. He also showed how the lock works which was a big deal for me. I highly recommend this storage facility not only for location but also the amount of space for what you pay. Thank you Tom for your great assistance.
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November 2023 by Lili E.
New in area. Very clean, neat organized. Manager on site very personable, proffessional. Gave us units avail after asking our needs advised whT could not be stored. Told us Bout cameras safety. Great experience. I'm bad with names belive young ladies name Samantha she is great!
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September 2023 by Chris Walneck
This was the best no-pressure experience I've had in quite a while.I visited and was promptly greeted by Samantha.I had a number of questions which were clearly answered, and then I was offered a tour of the facility. We continued to discuss my storage needs and she was able to show a unit that was compatible with my requirements. After the tour, she provided a few options I could use to reserve that storage space, either on-line or in person, or over the phone. I didn't feel pressured to make a decision right away, so I didn't. I evaluated all my options and decided to sign up for a space with them. The process was thorough, and super easy. I made the reservation on line and after I was done, I was contacted by Samantha and asked if I had any questions. I highly recommend this facility for your storage needs. It is clean, and the staff is friendly.
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September 2023 by Rene Lawell
I like the interior storage, the storage units are very clean. I'm just not happy with the pricing. And how they raise the rent every 3 or 6 months. And it's considerable, and with the new policy now that if you're not paid within 21 days, they are gonna add on an auction fee put your storage up for sale auction fee of $175 + other fees to get you out to sell your storeage. So this. I don't agree with other than that. They were pleasure to work with..the worst facility was fox lake EPS
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August 2023 by Jackie John
Wonderful experience securing a unit at this facility. Sales team was great from start to finish. Prices were the best we could find, and building felt extremely clean and well kept!
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August 2023 by Christi G.
Even after they told us to reach out on this review they refused to do anything about the moldy furniture from the flood they had. They said we should have told them sooner... but maybe they should have informed renters of the flood if they were a good business. Also this month they increased our rent another $30 so we will be moving our storage.
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July 2023 by Wilmer Partida
Samantha was professional and very helpful. She walked us through all the units we wanted to see and thoroughly explained the lease. Great help.
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July 2023 by Ali Doran
Paid to rent this space & in the midst of moving with a 5 month old baby, they won’t allow my husband to come & begin moving our stuff in, I have to go in because it’s in my name. Upon arrival, we learned we were put into a different unit than the one we paid for online. The manager handled things very professionally but their systems is flawed & inaccurate, which isn’t ideal when you’re moving.
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June 2023 by Joie D.
First time customer but forever a fan! Bob greeted me by coming to open the door for me and from that point until I left, he provided me with one of the best customer service experiences I've had in a very long time! Bob showed me to my dotage area, helped me lock it up, and gave me some tips and safety advice that I didn't even think about. As a woman, I greatly appreciated his time, guidance, and attention to detail. Highly recommend this location! Bob...thank you! You're the best!
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June 2023 by Sam Grey
Clean well maintained facility run by courteous friendly staff. Bob was amazing, helpful and knowledgeable. I can see myself in a long customer relationship with them.
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June 2023 by Sandra Vega
Office personal was very helpful , storage super clean There are carts to transfer boxes to storage and good price
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June 2023 by Daniel Conroy
Trina is a wonderful employee and helped me to buy new locks as I had lost muy keys for my units. I think you should give her a raise - and no, I don’t know her other than from today’s experience.
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June 2023 by Deb Emmerich
I rented a space from an outlying state over the phone. It was everything they promised. When I arrived the office was more than accommodating for those of us who have never stored items. Thank you
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May 2023 by Lisa Rivera
My second time renting at this location. It is still as clean and well kept as it was last year. Chris and Jennifer were great! Very friendly and professional. Both were knowledgeable of products and layout, which certainly makes the move a bit easier.
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May 2023 by Leiana Egan
Jennifer was amazing! My mom was looking for a unit recently and wanted to see her options in person. Jennifer was very knowledgeable and patient with us! She made it a breeze! Facilities are clean and well taken care of. I’ve been renting a 6x11 unit that I booked online 8 months ago. It was easy process both online and in person.
