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August 2024 by Dan Walsh
Outstanding Experience! Brian was very thoughtful with scheduling and the price / quality worked well for us! Installers were exceptional. They were professional and courteous as they worked around our needs.
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July 2024 by Lou Lentz
We have had an Excellent experience with Brian & Ashley, and all of the staff we met at Carpet One Floor and Home. One thing that impressed us was the discussion of the work that was to be done on removing our old tile flooring, and the installation methods used to put in the new flooring. Of the 3 companies we contacted for this work, Carpet One was the only company to take the time to explain this process. We also used them to install new carpeting in our living room, as again, they took the time to explain the differences in grades of carpeting, and what ones would be the best value for our home......and when we say best value, they selected one that was not the most expensive, but one that they felt would be the most durable, as well as cost effective. I would highly recommend Carpet One Floor & Home to anyone interested in a new flooring solution for their homes!
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July 2024 by Dennis Anderson
Great service, friendly expert installers. Would recommend to everyone.
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November 2023 by Michael Saar
Super service highly recommend this company
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September 2023 by Linda M.
Great experience from start to finish. Ashley was helpful in selecting flooring for my space and Brian on working with me to get it done in a short time frame. Tom did a beautiful job laying the floor--couldn't be happier and I'll definitely use the company next time I'm updating any other rooms.
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July 2023 by Priscilla R.
From initial consult, meausurement, purchase and install, service was exceptional!
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June 2023 by barron gira
from start to finish, FDW is THE best flooring provider i've ever used. Brian took all the time we needed to pick carpet and tile for our recent project. He is very knowledgeable and lived up to his word on all aspects. Install crew was top notch and very happy to be working for FDW (always a great sign). I'd recommend FDW to anyone, anytime!
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June 2023 by Lynn Nieves
Best place to buy carpet...from the time we walked into FDW Carpet One and met Brian who was helpful and knowledgeable about the carpet we purchased until Elliot and Mike came to install our carpet it was an A++ experience. Great communication, Great Service, Great people, Excellent product. Thanks FDW Carpet One!!
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June 2023 by Eva S.
Great customer service and knowledgeable! We had our floors installed. Absolutely beautiful!! Workmanship of install was pristine!! 5 stars!!!
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April 2023 by Gina Montalvo
Ashley and Brian are the owners, and they are the best! They are friendly, patient and worked with us like a team. Their expertise is invaluable when choosing new flooring as there are so many options. We replaced the entire main level flooring of our townhome with laminate and two second-level bathrooms with luxury vinyl tile. All of the flooring was beautifully installed, and we are very happy with the outcome.
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April 2023 by Dominic C.
We would recommend Carpet One in Crystal Lake to anyone. Their Service was Top Notch and since they are Family Owned I think that makes all the difference for Customer Service. A+++
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September 2022 by Syd Gortva
I'm very happy that I hired FDW Carpet One. Communication for getting a quote and making the appointment was very easy. They came out when they said they would and installation of my new flooring was expedient and professional. Great job, great prices, and great communication. I trusted them and my floors turned out amazing! I am so pleased and have zero complaints. I cannot thank Brian and Ashley enough. They are extremely knowledgeable and a pleasure to work with. They will go above and beyond your expectations.Highly recommended!
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April 2022 by Sherry Ludvik
Stop by there a month ago brought samples in told them what I needed... He said it would take 24 to 48 hours because I had come in on a friday. You never got back to me he had my email address and my texting address. I sent a message through their website he never returned the call 2 weeks later he said it would be $5.90 just for the material for the vinyl rigid. I asked if a quotation he never said anything his name was Brian.... Sent three other messages to ask him if he would come over to take a look at the job that needed to be done he never answered. Going to guess he doesn't need the business. There was a reply to my review however I have checked my emails repetitively and there is nothing that exists I would qualify that the $5.90 was given to me in a text and that was per square foot of rigid vinyl. He said that was the only one he had in stock that would be close to the color that I require. He never ever, ever, sent an email to me at all I have looked repetitively it is not in my emails even in spam. Sad
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March 2022 by Paul L.
Called regarding carpet estimate. Never received return call. Customer Service department is on vacation until next year.
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December 2021 by Casey Hill
The very best! Been a customer for 20 years. Almost every room in my house - hardwood and carpet. Great product of all prices, and super customer service. I wouldn't want to go anywhere else.
