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November 2024 by Brian Sanders
Super friendly and professional. I have been with them at least 20 years. My adult kids have accounts with them.
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August 2024 by Eric Behnen
They say they will do something for you like order a new card, and they don't. Haven't had access to my account for over 10 days.
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June 2024 by Socorro Ramirez
Excellent bankers and services.
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May 2024 by 420 Blaze
Doesn't have dollar coins might as well be a Walmart at this point
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January 2024 by Jessica Marie
Love the bank, but the app is absolutely awful!!! Constantly has problems & am unable to move money & pay bills due to disappearing outside accounts information.
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December 2023 by J D
Easy in and out
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November 2023 by Dawn Maynard
Very knowledgeable staff, always very friendly. Efficient service.
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June 2023 by Kamry Beck
I been with fifth third since I was in highschool they use to be a good bank now I'm almost 30 in fifth third has become a horrible bank the last 5 times money has been transferred out my account without my consent from people commiting fraud and the bank has done nothing to help the last 5 times And now it happen again the bank sat there and let foreigner from another country take 100 out my account and fifth third has done nothing to help me they basically taking the foreigner words over mines Now I'm in the negative I am closing this bank that support fraud dont do business with this bank. Then everytime my job pays me fifth third bank want to know where I get my money from but won't handle fraudulent activities. I highly do not recommend all fifth third banks
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April 2023 by Valerie Kennedy
The tellers are not the nicest, I've had 3 different debit cards. When I call customer service they're always closed after 5pm. Most banks that I know have customer service 24/7
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January 2022 by Linda H.
This morning, Dec 31, 2021, no one answered the phone when I called. I called again around 1pm and this time a teller picked up. I wanted to speak with a banker. I was told that there was only one banker on staff and she couldn't come to the phone because she was with a customer. I was told there was another customer waiting so they didn't know when a banker would be available. This experience solidified my decision to end my relationship with 5/3. I called the McHenry branch and the call was promptly answered by someone with much better customer service skills. I went there and closed my account after 23 years.
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March 2021 by Karen W.
It is not often one recommends a bank. However, the staff at Fifth Third bank on Virginia st in Crystal Lake are incredible. They really do provide a personal service. I want to specifically mention Dalton and Marina who have gone above and beyone to help with many tasks.
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November 2020 by Kory Theil
I've banked with 5/3 for many years. Even living out of state I continue to use 5/3 due to the exceptional customer service provided by Dalton at the Crystal Lake Branch. Dalton has gone above and beyond to assist me in many ways and is extremely responsive.
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November 2020 by David King
I have been banking with this bank for 7 years and got a credit card with them a little less than three years ago. They closed the bank in my town and had to end up going to the next town to do my banking a few years ago. This year with the virus taking place the bank that advertised they are here for you and doing what they can to be 166.7% better just decided to cut my credit limit over half for no reason, I still have my job and have the same income and have paid all bills and things on time. I called in to find out exactly why and Jeremy at the crystal lake location said that they are doing this to even the employees too! I STILL don't have a reason other than that. So dont bank with them unless you want them to destroy your credit and close up shop for no reason! Worst banking experiences of my life!
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November 2020 by John Veller
I had a fraudulent charge on my debit card. I went in and talked to Wendy Russo. She was fantastic!! Took care of everything for me. I had a new card issued in 2 business days and the fraudulent charge was reversed.
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February 2020 by dbfreeinhim Blumenfeld
Carlos has excellent authentic Mexican food along with delicious margaritas. I will eat there again.
