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February 2024 by Robert Kross
I had my tires done through fire stone back in December. I have now owned my Ford fusion for 5+ years and they were honestly the first people to steer me away from the lug nuts that Ford dealers put on your car, the lug nuts that Ford puts on your car get waterlogged over time and over the past five years I have probably spent close to $1000 Alone in bad Lugnuts . This just shows how much they don’t want to just keep taking money out of your pocket. They want to build relationships and build customers for life. Andrew at the front desk is such a nice guy, he is willing to communicate and talk to his customers which just shows how they are willing to build relationships within the community. I honestly think this is a great fire stone and they have a great staff working there and without Andrew in the team who knows where they would be.
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January 2024 by Tracy Wertz
friendly service and done on time
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January 2024 by Greg Nowak
They are very busy, so make sure you make an appointment first. I even needed to tresses l reschedule when I got there for my appointment because they were too busy to take me. Once I had my appointment for an alignment, it went fast.
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January 2024 by Christopher Heczko
The service has been excellent (I have worked with Chris mostly and he has been top notch). I'm given realistic estimates on time for the work to be performed (which has always taken less than the estimated time). Service has been done well with no issues afterwards. Great job!
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January 2024 by Marcy Reese
Shout out to Chris @ the Crystal Lake Firestone for taking the time to help me with my tire pressure today in the -10 degree temps.
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January 2024 by Janet S
This is an amazing place to have work done on your vehicle! Talk about fast and friendly. Chris was amazing he greeted me when I walked in at put me at ease. I knew I had picked the right place to have my vehicle serviced. I thought I would have to be without a vehicle for days due to the snowstorm but Chris was kind enough to go and pick up the parts for me. I recommend everyone use Firestone for all your vehicle needs!
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January 2024 by Vivian L. Sims
I have had nothing but positive experiences here. The service is fast and efficient, and everyone is always super nice.
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January 2024 by Jewlz Zeller
Best group of guys work here! Service driven, knowledgeable, friendly, accommodating. I asked my daughter to call recently as well and hands down she was taken care of with the same level of care! Highly recommend this location. Thank you Guys.
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January 2024 by Rachel Mcnulty
Chris was super nice, I had a detached rearview mirror that came off. I calledfire stone and qithout question he asked me to bring it in for him to take a look as it could be an easy fix. All though he was not able to repair it, he removed it so it was not longer obstructing my view and also advised where to go to have it properly fixed. Thank you chris!
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January 2024 by Natasha Palmer
Great service and easy to schedule an appointment. Got me in and out on time.
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January 2024 by Keith Bounds
Very helpful explaining everything needed, for me in with no appointment. Very happy with the service and will be back for more tires soon
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January 2024 by Craig Pease
Only been here for tire estimate.
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January 2024 by Dan Kelly
Friendly professional employee Chris.Comfortable waiting areaWork was completed to my satisfactionSchedule appointment on line was easy and convenient
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November 2023 by jordan j
Unacceptable!! When i walked in i was greeted by George who apparently was verbally upset that a paying customer walked in. I had an appointment for a simple oil change and tire swap, that took over 2hrs to do!! The services weren't performed correctly oil light wasn't reset, tire pressures all over, no window sticker, washer fluid not filled ( guessing the inspection wasnt done because you missed the sales opportunity that i needed a new engine air filter and cabin air filter). Which makes me question if the basic services i came in for were performed correctly. As a former employee this is not how the business is supposed to be done. I will not return to this location.
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November 2023 by Sherry Payton
I was worried about coming here because of some of the other reviews but I had a very good experience. The main guy, I think his name might’ve been George but I’m not sure, was very nice. It was raining and he invited my crazy small dogs and me to wait inside for the Uber car. And he gave them multiple dog cookies while we were there. When I came back, I brought them in to get the car, hoping they would be spoiled again, and they were. So now it’s my favorite place because he was nice to us. Plus they did everything the other Garage said I needed to have done (after doing their own assessment and agreeing with them) for less money.Thanks guys!