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January 2024 by Viktor Marshall
Amazing place, great friendly and knowledgeable staff and a great place to buy games.
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January 2024 by Nicole Nguyen
White lady with glasses was talking soo much had a huge line and probably was waiting in line for about 20 minutes she was talking to a random customer about a video game and other stuff not even related to the store. Definitely need more employees here she also didn’t acknowledge any other customers that needed help. Never will come here again
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November 2023 by RJ DeRon
Said someone would call me in 48 hours to resolve a problem. Never called it's been 2 weeks.
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September 2023 by Chantal Sumiye
Great place. Friendly, knowledgeable staff. Wish there was a bigger “preowned” game selection.
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July 2023 by me m
Stopped in today to pick up online order. Staff efficient,friendly and nice. Great service.
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April 2023 by Matthew Landvick
Went to the store today and they had a sign that said be back in 30min. Who runs a retail business like this?
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April 2023 by Michael Ammer
Very helpful in explaining the differences between a pro controller and other controllers. Also in explaining buying a pre-owned.
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March 2023 by Craft3d Creations
The Store Manager (Michelle) refused to look up my powerup rewards credit card to make a purchase. I had my Drivers License AND social security card present. She told me there was a lot of fraud and they can’t do it. Normally an understandable response except for the FACT THAT MICHELLE AND I WORKED TOGETHER IN THE SAME GAMESTOP DISTRICT FOR YEARS (and her SGA looked it up for me just a few days ago)! We have literally been on weekly conference calls together and done inventory’s together. What a joke.
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September 2022 by Salt
It's a GameStop. I mean it's what you'd expect. Some old video games, toys, accessories. It's clean, and the staff was friendly/professional enough.Battletoads.
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August 2022 by Malissa B.
Always get great service. Store is always clean and organized. Knowlegable staff. Highly recommended
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August 2022 by Liza Vazquez
Love this gamestop. Mark is awesome and really friendly. Known him for a few years and for me he is just family.
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July 2022 by Larry Allen
Friendly staff. Solid selection of new and used games and other fun gamer stuff.
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June 2022 by Staci Bourland
They had the game we were looking for but couldn't find my Pro account that I purchased a few months ago. So that was bothersome.
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May 2022 by Aleksandra Castner
I don't want to say run away from this gamestop because everyone can do what they want. But I do recommend to the people- don't come to this gamestop in Crystal Lake. Not only has the store manager Carissa, ignored me every single time I've been in the store with my fiance, (only talks to him) and hasnt and will not say even hello to me. She doesn't even know me btw, I've only ever been a customer for gamestop. Carissa is the most Callous person you'll ever meet. She doesn't care if you are disabled, as she treated a former disabled employee very poorly. She doesn't care if you have kids, as she wasnt careful with covid, still worked the whole day knowing she was exposed and the former employee brought it home (the father), infecting our 4 month old at the time. She also knew we had a 4 month old baby at home. (We had to bring him into the emergency room due to breathing problems). She than proceeded to to be mad at the father for getting upset that she decided to work the whole day knowing she was exposed. Another employee said she figured out she was exposed at work and still proceeded to do nothing. She takes the day off on random days telling some employees, "she needed a mental health day" but will joke with other employees that she didn't come in because she was too hungover. So expect a sporadic work schedule because she will expect you to work the full day, 11 12 hours because she was too busy drinking the day before. Expect never to spend time with your kids, (she thinks having nieses and nephews are the same thing btw) and will belittle your situation, no matter what it is. So in other words don't work here if you have kids and or a disability. She is extremely inconsiderate, impolite, domineering, and arrogant. I can honestly go on but I won't. I contacted cooperate and HR, I know the district Manger Brett will not do anything due to other employees reporting lists and lists of things she has done. He has brushed it off creating a lovely God complex and treats gamestop as her very own toy store. I don't except anything to be done do to the way the company already has acted (done nothing about it). I hope they keep losing business and or serious matters
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May 2022 by Linda Eve
Quick and easy return. The clerk was very helpful and friendly.
