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July 2025 by Richard Diesterheft
Great service
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July 2025 by Matt H
Had a horrible time at Best Buy over multiple visits for an iPhone. Had my ear speaker go out and this Best Buy was labeled as a certified Apple Repair store. I brought my iPhone in and they took it for the day as they repaired. Mind you, my phone worked completely fine prior to the visit other than the speaker not working. I get a call and I am told that the phone is no longer receiving a network connection and now deemed defective according to Apple’s standards and I will now have to get a new phone. I found that to be very odd as the phone worked completely fine a few hours prior. I then googled what could cause damage such as this and one of the top pieces of information day “damage due to technician error”. I then ask what my options are and they said they would provide me a “brand new” iPhone of the same model. I was very frustrated but accepted that outcome. I then asked for some sort of compensation for the failed repair service and after speaking to a very unprofessional Geek Squad employee I then spoke to a manager who told me “the service has been completed and therefore you are not eligible for any money back”. I then responded with “your service that was “completed” killed my phone. I then return to get my “brand new” phone to then see the Geek Squad member pull it out of what looked to be a refurbished blank non Apple box. I questioned that but the member assured me it was brand new. I waited nearly 3 hours for the process to complete to get my “brand new” phone set up. Now just over a month after using this phone, I have been experiencing a horrible cellular network connection in places I experienced a good connection prior. I have done multiple tests to see the connection and multiple times I have received a result of 20%+ packet loss. Packet loss can be a result of a faulty phone and based on the fact that my previous phone which was the same model as this one had no problems being used at where I work leads me to believe that I was provided a refurbished and likely defective phone. Best Buy will no longer be an option for any technology purposes in the future.
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April 2025 by Daniel Perez
Brought Lenovo 9i laptop for power button to be fixed, was informed would be 60-80% value of a $2,600 laptop to be fixed because they needed to replace the motherboard apparently. Took same laptop to another shop for second opinion and was fixed within 24 hours for $60, works good as new.
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March 2025 by Christian Vazquez
I recently got a remote starter key and was really impressed with the service. Cesar did an excellent job explaining the entire process. I highly recommend them and will definitely return!
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January 2025 by Eleysa Breann
5 stars for this team here. Especially Cruz. The customer service at the Best Buy is not the best but this team makes up for it!
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November 2024 by Ben Owens
I came into Best Buy looking for geek squad cause my brother needed his iPhone 12 fix.The guy at the front desk told us he needed a new screen but they didn’t have it in stock n he would have to wait n he would have to wait a couple of days.we went to a cell phone repair store called batteries and bulbs and they force restart the phone in seconds. Never going back there again very bad service
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March 2024 by Nicholas Herrmann
Easy to schedule, excellent service.
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February 2024 by Pamela Devito
Today I went to the GeekSquad inside Best Buy in Crystal Lake IL. I needed help with my laptop. Johnny was so helpful and knowledgeable. He took his time and explained everything to me so I could understand. The whole team there has always been very helpful.
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October 2023 by Lee Mohr
Knowledgeable staff
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January 2023 by Google user
Mike was simply the best!! He helped my mom with a laptop problem and solved it quickly for us. We didn't know you needed an appointment for Geek Squad, but he took us anyways!! He makes the wait time enjoyable with his jokes and knowledge about technology! Thanks so much- there needs to be more people like you!
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January 2023 by Sam
Mike was simply the best!! He helped my mom with a laptop problem and solved it quickly for us. We didn't know you needed an appointment for Geek Squad, but he took us anyways!! He makes the wait time enjoyable with his jokes and knowledge about technology! Thanks so much- there needs to be more people like you!
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September 2022 by Paul Smith
Way too long for them to answer the phone
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March 2022 by Scott Neven
Solid crew at this store.
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September 2021 by Grey wolfgames
The place is kept clean with workers doing there best that they can overall I enjoyed my time
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July 2021 by Margaret Lutzen
I spoke with Jason, after spending 3 hours calling place adapter place Jason was able to help me out with resetting my phone. Very easy to understand the instructions and he was VERY knowledgeable on the phones I needed help one
