December 2023 by Kathleen
Ryan and Jason did a great job! They were polite, courteous and very helpful. I would say they went above and beyond the call of duty. They did a wonderful job. They deserve an A!
December 2023 by Steven Yi
Ryan, Jason, and Sean did a fantastic job installing a new furnace and humidifier for me. They were very professional, knowledgeable, and courteous. They also took their time and made sure the furnace was installed correctly.Definitely recommend these guys!
December 2023 by Eric Eppley
Jason was here on 11/30/2023 to install a device into the furnace for me. He was very prompt and attentive to what I wanted since this was a device that I purchased. He went about the job very professionally and talked about every step along the way. He took his time to carefully complete the job but was still very efficient. Very friendly and pleasant.Service: HVAC system maintenance
December 2023 by Sheryl and Jeff Mann
We just had a service call from Official HVAC to change the filters for the 2 new A/C systems and 1 Furnace with humidifier that we bought from Official last May. I wanted to write about, and review our technician, "Big" Al. He came out late summer for a small service repair, and that is when I knew that I wanted him to always service all of our new equipment!!! Al is just wonderful, and literally, I can't say enough nice things about him!!! He is just great--he is patient (I need a good amount of review and explanation, lol), professional, friendly, KNOWLEDGEABLE, helpful, understanding and thorough. And the list goes on......As I said to Al, now we are "going steady" (a term for the older generation to understand) and I want him to always be the one to to come and service all of our equipment. I just can't say thank you enough--to Al, and to Official!! He is a keeper, and I respectfully request that he is noted on our account as to the "one and only" service technician for us!!!!! Sheryl and Jeff Mann, Mundelein
December 2023 by Noreen Modlinski
My first visit with Harmonic and it went very well, my service tech Daryl was extremely nice and very knowledgeable. He took his time to be sure everything was perfect
November 2023 by Karen Brady
Just finished an excellent experience with Big Al doing an overall superb job of diagnosis with our furnace. He quickly identified the problem, was able to locate the required part, drove to retrieve the part, and then properly installed it. We now have heat - yahoo! He provided outstanding service and was able to explain exactly what he did. We appreciated Big Al’s knowledge, patience in finding the problem and his expertise in fixing it.
October 2023 by Carol Ohlson
The repairman who we had to service our new furnace & air conditioner was very courteous. Very informative. Did a great job and very respectful ofputting on his shoe booties.We truly will use them again and recommend them to anyone that needs servicing on their units.Service: HVAC system maintenance
September 2023 by Mitch Japczyk
We've been using Official for years for all our heating and cooling maintenance/equipment. Jeremy prepped and cleaned our furnace today for winter and he was great, going above and beyond what we expected as usual.
September 2023 by Vicki Kirkpatrick
When our AC went out, we called Bill at Official. My husband and I asked Bill for his suggestions on some Furnaces and AC Units. Bill really took the time to explain different options for us. He was pateint with all of our questions. Bill made the process of buying a new AC and Furnace a smooth one.Bill told us that he would send the installers to our place first thing in the morning. Dave and Ryan showed up on time. I showed both of them where our furnace was located, and they got to work right away.Ryan reccomemnded that we get a new air cleaner because of the allergies we have in the household and the fact that this unit was less restrictive then our current filter.He was quick to tell me that I can keep the one I have as well. After hearing this, we decided to get the new Air Cleaner. We feft comfortable with the decision because of his knowledge about the equiptment.We are very happy with our purchase and everyone we worked with! We will definitely recommend them and use them for all of our future needs.Services: Installation
September 2023 by James oConnor
Darryl the service technician came out after our 21 year old air conditioner stopped working during a heat wave. He checked it, fixed it and serviced it saving us the thousands of dollars we thought we were going to pay for a new one. Terrific, knowledgeable and friendly man too. Jim and Mary O’Connor
August 2023 by Jeremy Jarosz
Everyone from Bill the salesman, to Marcus, Ryan and Steven the installation guys were top notch. They worked with me on pricing/payments, explained everything they were doing, answered all my questions, and left the place clean and spotless. My AC went out and they were able to install the next day after they quoted me before we got 80-90 degree weather. I would highly recommend Offical heating and cooling!Services: A/C system dismantlement
August 2023 by Linda Rice
David did an excellent job with the duct cleaning. Worked hard throughout his time here. Very courteous. Very thorough and helpful. True professional. Went above and beyond making sure other concerns with our AC unit were being addressed. Great company. Great workers.Services: HVAC duct & vent repair
August 2023 by Bill K
Can't say enough about how great this place is. Bill Wojtko was fabulous to deal with. I called on a Monday, hot water heater was broke. Bill was so patient as I shopped around, never pressured me. After checking with several places who either had zero sense of urgency, had an inferior product, or were ridiculously expensive - we came back to Official. Bill gave us a great price on a 75 gallon tank and had his guys out within an hour. Official was 36 percent cheaper than ABC for the exact same product! And I didn't feel like they were trying to scam me into buying more - just really honest, good people.
August 2023 by Claudia VanWye
A/C quit. Jeremy was the on call technician. Professional, thorough, and very pleasant. Checked system, provided two replacement quotes and checked with project manager for first available installation date. Hot weather on the way; I appreciate the quick and complete response. Thanks Official, and Jeremy.
July 2023 by Tee Jay
Where do I begin... I needed a new AC unit. Darryl did a visit and talked me through all the different prices and details I needed to know to make my purchase. He was great.Day of installation three great guys showed up, Steve, Marcus and a young fella(I wish I remembered his name)They came in very professional and polite and did their magic even while a rain storm was happening. They even made time to ensure my dog got the attention he deserved. They were very good with him and he can be quite nosey with strangers.Steve took the time to make sure I understood the frequent maintenance I needed to do to get more bang for my buck with the new unit. He cleaned so much of the AC and fixed things I did not know needed to be fixed.Marcus was amazing with his magic tricks on the AC unit. He took the time to show me all the work and give me advice for future situations I could be in. He really knows his job well.The younger fella was very smart and knew his job well, and I wish I remembered his name so I could give him props.All 4 of these guys were great. I really hope Official Heating and Cooling knows what awesome guys they have working for them. As a consumer who knows nothing about these things, I felt smarter by the time they left because each one taught me something different. Mostly how to work as a team.GREAT PRICE, GREAT TALENTED TEAM AND GREAT WORK!!!!!!Services: Cleaning