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November 2023 by Lili El Said
My son called to Chek on the availability of a metal platform for my mattress. Phnom was on speaker store representative welcomed him to Mattress firm, told did carry the item and if he could put him on hold for a brief moment to check availability. Had one left said would have ready for us. Remembered my son's name. Had most of invoice ready because took no time at all. Told us about store. Largest selection of mattresses. Great customer service. Will be back. Highly recommend.
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October 2023 by James Pykett
Went in on Tuesday to this location to browse mattress’. Tony was very polite and answered all my questions with NO pressure to buy or shove deals down my throat. After taking the rest of that day to look at other stores and options, I came in the following day to purchase. It was clear that Tony seemed to genuinely care, make sure I had the information I needed, and the delivery process would go smooth.
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October 2023 by Magdalena Wielomek
We had such a great experience with Steve. He was very knowledgeable and personable. He made our first mattress buying experience very pleasant!
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September 2023 by Mike Hunter
It has been many years since the last time we purchased a mattress and definitely had sticker shock. Beyond the prices, Mattress Firm had tremendous selection and Emmanuel was very knowledgeable and helpful providing excellent information without pressure to purchase. We will receive our products soon and have a 4 month trial period to see if the price matches our expectations. We have high hopes for our purchase.
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August 2023 by Kylene Gott
Manny was so helpful and accommodating with my questions. Beds are daunting to purchase and his knowledge and clear explanation was welcome!
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August 2023 by Patrick D
Just got the best customer service in recent (and distant) memory from Michaela.Trying to track down a specific set of sheets before my new bed arrives. Made a few calls & figured I'd end up going the Amazon route. Not only did Michaela look throughout the store, check the computer for other stores but she also beat Amazon's service & had me taken care of in MINUTES. When I thanked her she expressed to me that she loves her job.Bravo Michaela, you lead by example in representing your company. I will be a returning customer.
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August 2023 by Henrietta Adamowski
Steve was amazing, helped us choose a mattress and a adjustable frame , ended up staying till after 9pm when they closed at 8 pm. Went up and beyond for us! Best costumer service I've seen in a long time! Will never shop anywhere else again!
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August 2023 by Kristina Barbosa
Unfortunately I am having to leave this review on what started out as a great experience with this location. The 2 stars is purely for the employee who was so kind and helpful to my husband and I. This review is NOT a reflection on them whatsoever but the policies of the company.My husband and I stopped in here looking for a new mattress and adjustable frame. We ultimately decided on the Temper-Pedic brand for both, with the assistance of the very helpful employee. A transaction that totaled around $9500. All was going well up until we tried to pay in full for the items. We opted to pay with a personal check, we were told we had to wait to take delivery of the items until the check cleared, no problem as we are set to go out of town until mid Aug. we opted to have the deliver roughly 3 weeks from today. This way there was no question of the check not clearing.Apparently Mattress Firm uses a 3rd party check clearing/processing company by the name of UTA. After sitting and getting everything all totaled and the check made out we are told the the check processing company can not guarantee our check for Mattress Firm because our bank (American Community) was not on their list of approved banks for insurance purposes therefore we were ultimately unable to proceed with the purchase bc the staff member was not allowed to take the check anyway. Not only were we shocked so was he. 3 weeks was more than sufficient to know if the check would have cleared especially since we weren’t going to get the items until then. We were not taking anything from the store today. My husband and I collected our check and left. After giving it thought, we felt highly insulted after this (again not by the employee at the store at all) but by this situation from this 3rd party UTA. Ultimately UTA lost a $9500 sale for this store, I went into McHenry and purchased the exact same items at a different retailer about 2 hours after this whole ordeal and they gladly accepted my check and who will be delivering the items on the same date (3 weeks from now) as we requested from mattress firm. I guess with Mattress Firm can afford to lose business due to the actions of a 3rd party such as UTA. Maybe this review will make a difference maybe not but ultimately I will never do business with them because of this. Not everyone likes to use plastic. And bc I use and support a local bank my money was not good enough to be “guaranteed” by their 3rd party check processing service. This was after the staff member verified my identity and the bank account information.Again this review is in NO way a reflection on the staff at this location as we were treated with respect and no pressure to buy, they even had enough manners to apologize professionally at the time. But bc of this I was not comfortable giving Mattress Firm a dime and again it was a result of their 3rd party check guarantee company UTA. You can thank UTA mattress firm for losing you this sale and any future business.
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July 2023 by B. A. Amie
I bought a mattress and adjustable base yesterday. Our salesperson was Steve Kauffman. He did a great job. So far my experience has been easy..:) thanks
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June 2023 by .sheila fraser
Read the fine print. U will not get what they advertise. Paying over 1,000 am a senior living on social security on a mattress labeled at 500.00. When I brought a friend looking at a high end mattress his tone changed. Wanted that sales so bad. Bipolar again read contract before you sign contract not worth 35 per cent interest my credit not excellent but not poor it’s average
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June 2023 by Starla Kealey
Steve was amazing. Got me comfy and sleeping great sooner than anticipated. Very knowledgeable and very helpful. Thank u Steve for updating my quality of sleep.
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June 2023 by Jesus Hernandez
the salesman is very pleasant and quiet knowledgeable of the product. he's a great asset to your company.
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May 2023 by Kristin Kolman
Competent, friendly, and positive staff made my experience wonderful. Steve was very knowledgeable about all the product & did a great job listening to our needs to help us make the right purchase.
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May 2023 by Alex K
Great experience. Ask for Steve. Lots of options and Steve will recommend items that fit your budget. Would definitely go back.
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April 2023 by Sheri
Steve was super helpful! He answered all my questions, we shared a few laughs & I feel confident in my mattress selection. Looking forward to receiving my new mattress & adjustable base. ?
