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February 2024 by Janice Pushinsky
These people don’t answer phone calls and then they charge $248 just to tell you that you have the flu and sends you away without prescription. Big rip off
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February 2024 by Feather
I seen NP Rokicki today for a respiratory issue. She was extremely kind, walked me through everything and answered all of my questions. The wait was not long and check in was pretty easy. It was a great visit for me personally.
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October 2023 by Connie C. Puckett
I tested positive on a home test for Covid and I came into the clinic (because my MD. couldn't see me until Monday and this was on Thursday and Covid medicine has to be taken within the first 48 hours or it doesn't work)without an appointment. They were booked but Lauren Rosen squeezed me in and treated me with respect and I will never forget her kindness. She was amazing! I will never forget that! Thank you, Lauren.
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September 2023 by Debbie D.
3 calls and 45 minutes later I drove to the pharmacy to find out why my prescriptions haven't been filled 7 hours after the doctor sent them in. I was told they were short staffed and not answering the phones. Also they didn't fill my prescriptions yet that need to be taken now. Terrible service
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September 2023 by Jean Moen
Arrived a few minutes late due to my daughter’s school letting her out later than expected. Called and checked in and waited then to be told she couldn’t see us. I had to do pre check in for the second time upon arrival. The provider had her lunch break soon so she cancelled the appointment for unforeseen circumstances. The practitioners here have no sympathy and will never return here.
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September 2023 by Claudia C.
Every. Single. Time. I call to speak to the pharmacy I am on hold for minimum 13-15 minutes before my call is even answered. Also, don't go at lunchtime, they close for lunch.
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August 2023 by JW W.
I'm beginning to think ALL CVS stores are useless!!! Every time I go in one to pickup a order there is always a problem!!! You can never just give them the name and you get the order. I'm not doing anymore pickups at these stores they can find someone else to abuse!!!
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July 2023 by Julie B.
Had a great experience at this clinic. Very professional and did everything carefully for treatment. Excellent staff here.No waiting. I highly recommend them! Been there twice now and very happy with my visits.The store is very nice as well in this location of Crystal Lake.
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June 2023 by Julie Bonzani
Had a great experience at this clinic. Very professional and did everything carefully for treatment. Excellent staff here.No waiting. I highly recommend them! Been there twice now and very happy with my visits.The store is very nice as well in this location of Crystal Lake.
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March 2023 by Silvia Rufus
The most annoying medical staff that don’t know how to read and understand a simple statement!! Went there to get the titer test, so they told me they don’t take medicaid to which I said I’ll pay out of pocket and their reply was No you can’t pay out of pocket.Was stupid enough to make an another appointment for physical exam. It was clearly stated on the document to ask the patient if they have any history of TB but ofcourse they didn’t understand the statement and wanted to see my TB test results, the results that were already being sent to my employer!!They are good at nothing but turning people away!! They don’t even deserve a single star!! Don’t go and waste your time!!!
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January 2023 by Jack V.
HeLLo. My experiences here have been good. I thought they did a great job at Christmas and had a lot of unique and fun gifts . What really made my experience there was MELODY, one of the employees working on the register. She always has a great attitude, and on this particular day she left the register and helped me look around the store for a particular limited-supply game they were seLLing at Christmas . She found it in a place that I would have never L ked! She saved Christmas. Employees just don't do what she did anymore! She is what customer service used to be!
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December 2022 by Ann A.
Staff are very sleepy and inattentive. Numerous mistakes. Long wait times. Incorrect information provided to customers. As some other reviewer said I blame CVS corp and not this store.
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October 2022 by Joseph B.
I made an appointment at the clinic because of COVID LIKE symptoms. They took a COVID test and which came back negative and they told me "treat the symptoms come back in a week if you don't feel better. The woman who saw me listened to my lungs over a shirt and a hoodie and used the pressure of a fly to do so. Never in my life have I felt so neglected as a patient.I am a massive fan of looking at the positives too. The first woman who saw me was very kind and seemed to actually care about me, good job there. There was a fly in my room so I was at least mentally satisfied while my second nurse was asking me the same questions I had answered not five minutes before. Overall this was the worst medical experience I have ever had. Extremely disappointed and unsatisfied with my quality of care. I hope CVS can do something to combat nurses speaking at a whisper and treating patients as if they were a check from the government.
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October 2022 by Tim H.
I do not blame this specific CVS, I blame CVS the corporation. They understaff their pharmacy, their communication skills between locations is terrible, and if they feel like it they just turn off their phones. If your health depends on it do not go to CVS.
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September 2022 by Cheryl Klatka-Simons
Awful... my appointment was scheduled the night before for 9am. I arrived with my 4 month old and my 2 year old and I wasn’t seen until 9:35...No one was here to acknowledge that we were waiting and someone was here to see us. I asked the pharmacy to confirm that someone was here and received a rude response from one of the ladies; sorry I’m impatient with my 4mo whining and hungry and my 2yo screaming and running around.Terrible experience and awful customer service! Such a waste of my time. I will never return, stay away from them!