Pet Supplies Plus Crystal Lake is a locally owned franchise with everything needed for furry, scaly, and feathery pets. They offer full-service grooming, self-service pet washes, and a knowledgeable team who loves pets and are eager to help pet parents. The self-washing stations are sanitized before each use, with shampoo, towels, and dryers provided.
The store is consistently described as clean, organized, and well-labeled. The staff receives high praise for being kind, wonderful, helpful, and friendly, with great attitudes and service that is above and beyond. Customers report having great experiences and a fantastic store experience, appreciating the team's quick action and teamwork. They note the availability of coupons and great deals.
Services include in-store shopping, online orders with free curbside pickup, same-day delivery, and autoship. Customers are encouraged to bring their pets in for a visit. The only mentioned downside is that the entrance can be tricky to pull into from the east. Overall, it is a great location with a fantastic team.
