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January 2024 by Debbie Rhoderick
I love this place. They treat you like family and the staff is always friendly and helpful. The staff is willing to help each other and you can tell they love their job which speaks volumes about the office. I never feel rushed when I am there. Dr Erica makes sure I have all my questions answered and is such a caring person. I wish I could give them more than 5 stars. It is rare to find anywhere these days that have a caring compassionate and professional staff.
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December 2023 by Donna Shaw
I didn’t go blind so I appreciate you all service whole staff thank you
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October 2023 by Monica A
We have been coming here for years. I have five children and we’ve always liked this place. Recently they started charging us $10 for my daughters PD number so that I could order her glasses from the website instead of ordering through primary care. Charging me $10 for my daughters PD number because they will not put it on the prescription, is absurd! I’m entitled to that information that is our right as a parent! I am more entitled to my daughters, personal information then primary eyecare is! We are definitely going to be finding a new Dr
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October 2023 by Robert Taillon
Everyone working there are very nice and professional.Keep up the Amazing work you all do!!!! I would Recommend this eye care to Anyone out there!!! A 5 Star rating!!!!
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October 2023 by Victoria S.
Go somewhere else. Not worth your time because they don't respect it. Been here 2x for my annual exam. 30+ min past your appointment time. Didn't say, ok we will see if they dr can see you now. Old equipment. Odd location/entrance from the road. Too many other places as options. Will try something new.
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August 2023 by Leigh Ann Heintzelman
Both myself and my 10 year old son come for our exams and glasses, and we love the doctors and their staff. They are always very pleasant, knowledgeable, and accommodating, even when my son was very upset over needing to get his first pair of glasses! Highly recommended.
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July 2023 by Nicky Strahl
The people there are great! They take care of the entire family's needs from the more aged generation to the young kids! We have all sorts of eye conditions to manage, and they do a fantastic job at catching things early, and managing our needs. I just like their old lab better than the new one.
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June 2023 by Bernie Ziegler
I had a new order for glasses which arrived at Primary Eye Care Center last year. Somehow the prescription was incorrect. They investigated and determined that this was the case. They put out a new order and the problem was fixed, free of charge. They are happy to make you happy!
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May 2023 by Yuri Jimenez
Took my daughter for an eye exam yesterday.She is just 6 years old .The experience was AmazingClean Office , Very Organized StaffNice Selection of Glasses in Stock as well.The Assistant is Amazing I didn’t get her name but she was wonderful with my little girl, followed up by the Provider Amazing , I definitely will recommend! ?
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March 2023 by Tracy Doetsch
Happy with my entire experience at Primary EyeCare from check in to check out. Timely, clean, professional, I couldn't ask for more.
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February 2023 by Katie Edgcomb
Friendly staff and doctors, the office runs punctually, and online booking makes scheduling easy. I've been going to Primary EyeCare for a long time and have always had positive experiences.
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February 2023 by michael dobyns
Primary has the best of staff and eye care professionals. I was treated like a king from the moment I walked in to the the time I left. They didn't wait to see what kind of money or insurance I had before they got to me. They were high class all the way. And now I can see with perfection, thank you everyone at Primary Eye Care in crystal lake, Illinois.
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February 2023 by Kristin Glover
Federal law says an eye prescription is good for one year. This company is demanding I have a second exam before getting contacts because it has been a couple months since my exam. The delay was caused by a few factors: trails needed to be ordered, then when I tried to pick them up they said I needed to make an appointment to pick them up which took another couple weeks, then when I tried the trails and they gave me a terrible headache. Since it was December I wasn't sure if the headaches were for sure from the contacts, life, or illness, so I took time over holiday break to give them an honest try. Now I have been told I will need to pay for another exam which doesn't make sense if it is less than a year and an eye prescription is good for a year??
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January 2023 by Erin Carnahan
Incredible place to get an eye exam. Super nice people. Very thorough exam. Did not try to sell anything. Appointment was also timely.
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January 2023 by Tim Taylor
This Eye Care professional group are excellent. They are very good at communications and when you arrive you are treated very well and I highly recommend them.
