Quest Diagnostics in Crystal Lake offers a range of lab testing services, including COVID-19 antibody testing by appointment. The location is not available for patients with COVID-19 symptoms within the last 10 days, and face coverings are required. The facility provides routine blood and urine tests, drug screens (both DOT and non-DOT), pediatric specialty tests, hair drug screens, and glucose tolerance tests. Customers can visit the website to schedule appointments and find tips for preparing for tests. Many customers praise the friendly and kind staff, highlighting their professionalism and patience. Several reviews mention that appointments are timely, with minimal wait times, and that staff members stay true to policies, ensuring fairness for walk-ins and scheduled clients. The phlebotomists are described as quick, gentle, and compassionate, making even young children feel comfortable during blood draws. One reviewer appreciated the staff's calm demeanor and clear communication when dealing with complications, which helped ease their experience. Overall, patients find the staff to be friendly, efficient, and caring. The location consistently receives positive feedback for its timely service, clean environment, and high-quality care, making it a trusted choice for lab testing needs in the area.
The staff at the Crystal Lake location was quick and efficient, we arrived early for our appointment and they got us in and out before our appointment was even scheduled! The onsite staff was kind and thoughtful.
Having trouble with their website to get validated to see our results online, so that has been frustrating.
May 2024
The medical professional who took my son's bloodwork was AMAZING. Quick process since we had an appointment.
May 2024
Took my 4 yr old in today. The 2 phlebotomist that were there to help were sooooo sweet and amazing. They made my son feel comfortable right away and he was talking away. Thank you!! I wish I knew their names. This was on 4/26 @ around 8:30 am.
