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January 2024 by Joe Hobson
Great mattresses and service!
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December 2023 by Mark Gustafson
Our new bed delivery was perfect, Corey and his father, Mike, delivered our purchase during the designated time and removed our old set and frame. They were friendly and very efficient.
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December 2023 by Bertie Ratliff
On a Saturday I ordered a mattress set. It was delivered on Wednesday. After the delivery fellas left, I noticed a small flaw and emailed the salesman, with a picture. He called me within an hour and made arrangements to have it repaired. The next day, the Mchenry plant manager called to say they would deliver a new mattress that day.I think this is amazing customer service and I could ask for nothing more.
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September 2023 by Janice Johnson
Great customer service and a good quality mattress
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August 2023 by Rosemary Reed
Amazing product, customer service, delivery..all around a great company...local...recommend you support this rather than online. Could not be happier I did.
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October 2022 by Sharon Padal
great mattress with excellent service. no pushy salespeople just honest advice. the people that delivered the mattress was excellent also!
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October 2022 by B. Heller
This is a great mattress place! Had a guest stay over from out of state and they asked where we got our mattress because it was so comfortable, they wanted to get one! One of the few places that sells all foam - no springs. They can also make it specific to your preferences, firm or soft. They customer service is fantastic. Thanks Tom and delivery person Corey! Love the guarantee that if the mattress breaks down they will repair with a charge for moving/ returning.
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October 2022 by Victoria VanJacobs
Always amazing service and quality! I have purchased nothing but Verlo for 20+ years, except once. That 1 time was a costly mistake, won't happen again.
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September 2022 by Rick Duellman
Tom provided great service and advice. We were very pleased with the whole process related to our mattress needs. It can be described as excellent from start to finish.
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August 2022 by Jane Mondy
We love our Verlo mattress. We had a comfort adjustment, and it is now the perfect combination of support and comfort. We recommend the pillow top. We had excellent customer service.
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April 2022 by NewDay Apartments
Good products @fair prices. Reliable delivery
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March 2022 by Dawn Brusa
Great experience. We’d been to other stores but didn’t feel like they valued us. At Verlo, we were treated warmly and felt respected. Amazing prices and we love the bed!
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November 2021 by Debra M.
I recently purchased a mattress from Verlo and their service was outstanding from the salesperson to the delivery staff. The original mattress I ordered needed to be narrower, I ordered the mattress on Saturday and then on Sunday, I realized that the mattress needed to be narrower. I contacted the Crystal Lake store to ask for the change and it didn't change the delivery date. When the mattress was delivered, I realized that the mattress was too narrow, I contacted the McHenry store to have the deliverymen bring back my box springs but the store manager had the people in the factory to make me a box spring and they delivered it an hour later. I am very happy with my mattress, box springs, and the entire staff at Verlo.
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November 2021 by Jonnelle Jannusch
Terrible experience!I have gone to Verlo my entire life and never dealt with such a rude salesman.They had told me that they couldn't go any lower than $600 for a new mattress and that's all I needed was the mattress.The salesman had the audacity to tell me that home of the sparrow would be more in my range. Definitely uncalled for. He could have simply just said that he didn't have anything in that range....so rude!
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September 2021 by keith woosley
Great products. Reasonable prices. Friendly service. Jim was knowledgeable and easy to work with.
