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January 2024 by Jennifer Marsh
I went into purchase Magnesium Glycinate and they were out. The employee recommended another type of Magnesium powder called Calm. It was in the sleep aid section, which is what my goal was. I purchased the product and took it per directions on the package. I was up all night with stomach cramps and on the toilet. Took a closer look at the package and saw in the ingredients was Magnesium Citrate... Which is a laxative and not meant to be taken daily!!! I called the store and they are offering a 100% refund, but you may want to be extra careful when purchasing products there. I think mentioning that it was a laxative would have been a good idea. You could also blame the company for product labeling issues. It's not very clear that it's magnesium citrate and they mentioned nothing about it being a laxative.
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November 2023 by Edie Sehr
Awesome place...lots of important information given to you...lots of assistance
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September 2023 by Michael Fry
Great shoppe. Friendly staff. Usually have what I am looking for although supplies of some Jocko products have been thin lately. The online ordering and inventory system is a great convenience. Shipping if you can't get it locally is slow. This store is great and the franchises across the country are convenient for me when I don't want to haul stuff through airports. Great place.
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July 2023 by Cody Paterson
Typically I purchase online to avoid social interaction. Though, I was completely out of protein so I stopped here. First off everything is well organized and clean. The staff is genuine and super nice and that goes a long way. I think moving forward I’ll be making my supplement/ protein transactions here at Crystal Lake Vitamin Shoppe!
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July 2023 by livs b.
I wish there was a zero star option. This store deserves zero stars. Actually this company deserves zero stars. This company has no morals and is unethical to the max. I have been working for this company for about 3 months. I ended up leaving the job on the spot because all of the managers really enjoyed harassing me!! It got so bad to the point where it was consistently unbearable. This is not a playground for kids, this is a job! I would not recommend working here or even shopping here. Everything is at least $5 more than Amazon. And save your time by not associating yourself with rude employees. All they do is harass co-workers enjoyably, blame you for everything, lie to you, and not explain certain things properly and call you unintelligent even though they do not explain it at all!! I called HR three weeks ago... they didn't do anything. And why hasn't HR gotten back to me? No one does their job here properly. The District Manager Jake does not care about anything just his money. Not even so to save an employee that works for their company. By the way, they started me off $2.00 more per hour, while a worker who was here for over a year gets $2.00 less an hour. This company lacks every moral. I've worked at a few retail places as a manager, and I have to admit that this is the worst company to work for. No one cares, they just want to suck off your money. Try Amazon it's $5-$10 cheaper, and you don't have to drive to the Vitamin Shoppe. This company just only cares about your money, they don't care about people or people's healths. They want you to make them the most money, so we all can get our commission checks and so they can get a bigger one! :) I advise you to stay away from this place especially for a job option, unless you like to be stressed out 24/7 and harassed. The assistant manager Carmella likes to value herself rather than customers and co workers. I get asked to complete extra tasks, while Carmella just stands there at the cash wrap. Sometimes i felt like a dog on how she treated me. She made me run around the store. She gave me a lot of tasks at once, and I do not see her attempting to complete them as well. And she made customers wait so she can check herself out. I can not believe that the store manager sees this and says nothing. This store is toxic everywhere around it. And I am pretty sure you don't want to work in it. The people that run that store do not deserve their jobs just because of how they treat others especially co workers. I forgot to mention that the shipment gets left out in the sun for days sometimes a week (which is disgusting) Refrigerated Probiotics are left out in the sun... for a week!!! Customers purchase that, and I am the one running the shipment and completing it by myself most of the times because I do not want customers to buy product that is left in the sun for a week. I just do not understand how I did everything in that store, and I was doing everyone's work at some point without proper training (three months into the job) and still got under appreciated and harassed. One of the managers named Joe asked me how "my poop went." Why would you even say that to someone especially a co- worker. I feel like the Crystal Lake location needs a proper management staff that actually cares about their jobs, co-workers, and customers. And who aren't rude! And thank you Jacob Dodge for the free money on the return! You did not even ask what we were doing and automatically assumed that i'm returning everything even though I picked things off the shelf.
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July 2022 by Jakub Adamek
Great experience, and the store is very appealing. Jen is extremely knowledgeable and helpful.
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April 2022 by Umber A
It sounds like everyone has the same issues with this shop, the cashier up fronts attitude.Been here twice and both times was not a great experience . Rather go to another vitamin shoppe.
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April 2022 by John Patrick Sr
Friendly Staff,Have whatever you need.
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March 2022 by April J.
Quality supplements; and the manager Liz is extremely welcoming, patron friendly.
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December 2021 by Gail Hartmann
I went in to pick up my usual vitamins and had questions about other supplements. Jen was extremely helpful and very knowledgeable on my issue. Thank you so much Jen!
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November 2021 by Meg Kuigk
The owner is great nice selection certain staff is fine price point variesA few times I had certain lady clerk's with attitude & trying to control purchases_ putting back several items I needed and this time trying to force me to buy other didn't appreciate it those times worst experiences or I had my items put backstuff I needed to stay healthy last time I was in I was also told by one of them vitamin shoppe only here to make money hope that's not true because morally that be wrong I don't see that from this entire store I. I used to be able to come and have no problems and staff was always helpful and could get whatever needed
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October 2021 by John S.
Wish there was something less than a 1 star rating I could give this place. The female co-owner has to be one of the most rude individuals I have ever come across. The countless times I have been in there she has never smiled, said "Hi" or thanked me for a purchase. I have just let that go in the past, but today she stepped it upon a notch for being anti- customer centric. Long story short, she didn't want to convert my points over to a dollar value so that I could by a few items. Other Vitamin Shoppes have done this for me several times, so I knew that it could be done. So on based upon the principle, I basically explained to her that I knew it could be done and how it is done. With a bit of surprise and resentment, she went ahead and completed my transaction Save yourself the frustration and go to another location - this place doesn't deserve the business of hard working people.
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September 2021 by Thomas West
Very helpful and good deals. Also very helpful when looking for supplements for memory, energy, and focus.
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September 2021 by Donald Pilarczyk
Great customer service very knowledgeable. They have everything you need and then some ?
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June 2021 by Mark Denning
Helpful folks always. I did know what I needed though
