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May 2024 by Adri Gonzalez
Not even open and it says they are online
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March 2024 by Brian Stodola Sr
Can't believe this place! One worker does things that others can't or won't. Totally unacceptable customer service! Stupid policies, other/any other currency exchange is better and I'd definitely recommend NOT going to crystal lake office!!!
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December 2023 by Pam G.
Would not tell me the fees over the phone to exchange Columbian Pesos into US dollars. Said I had to "come in".
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November 2023 by Konrad Rutkowski
Closing at 6 ?! Are you serious ? Sorry guys, another customer will be going somewhere else. How you expect people to come if you’re open only 9-6 ?
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September 2023 by Jim S.
Rude,Old Woman should retire. Confused, on phone with personal call.One person in front being waited on for over 10 minutes. Bring a chair and pack a lunch. Found service I needed at local bank for FREE!
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February 2023 by Kayaking Tab Silva
The older lady refused to help me send money to my father in Mexico. She was rude from the second I walked in. I'm sorry I didn't do anything g to her. I simply said the truth. You're not very nice today. She toook all my name,address, phone number, my fathers name and state. Pulled up my western union account and still it was jot enough. She really was givung me a hard time. Did is matter if it was a emergency? So between a large glass wall with my dad on speaker I was trying to get even more information for her. She kept walking towards the back so I know she wasn't even hearing him and refused to help. She said he can tell you and you can tell me. Then came running up to the glass from the back.... all on camera 2/2 5:40 pm said to me you called me a Bitc word? Your a B word leave! My father was in speaker phone I was trying to get the village name and she said if your going to call me a bit(h...your a bit(h and you need to leave. SHE SAID MY DAD CALLED HER THAT ON THE PHONE FROM MEXICO. I asked could I please have someone else assist me today. The young man and the older lady would not give me a corporate number or their names. Holly rasict place! I HAVE NEVER BEEN VERBALLY ASSULTED TRYING TO PAY FOR ANYTHING let alone refused service. Can't call corporate because that number literally hangs up on you. I debated on calling the police. My dad was like I don't understand I give that lady just my phone number and she treats me way differently. No problem. READ ALL THESE Negative reviews about her how does she still even have a job are they that desperate for a employee. I'm calling g western union directly this is not ok ever pull the camera!
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February 2023 by Kayaking Tab
The older lady refused to help me send money to my father in Mexico. She was rude from the second I walked in. I'm sorry I didn't do anything g to her. I simply said the truth. You're not very nice today. She toook all my name,address, phone number, my fathers name and state. Pulled up my western union account and still it was jot enough. She really was givung me a hard time. Did is matter if it was a emergency? So between a large glass wall with my dad on speaker I was trying to get even more information for her. She kept walking towards the back so I know she wasn't even hearing him and refused to help. She said he can tell you and you can tell me. Then came running up to the glass from the back.... all on camera 2/2 5:40 pm said to me you called me a Bitc word? Your a B word leave! My father was in speaker phone I was trying to get the village name and she said if your going to call me a bit(h...your a bit(h and you need to leave. SHE SAID MY DAD CALLED HER THAT ON THE PHONE FROM MEXICO. I asked could I please have someone else assist me today. The young man and the older lady would not give me a corporate number or their names. Holly rasict place! I HAVE NEVER BEEN VERBALLY ASSULTED TRYING TO PAY FOR ANYTHING let alone refused service. Can't call corporate because that number literally hangs up on you. I debated on calling the police. My dad was like I don't understand I give that lady just my phone number and she treats me way differently. No problem. READ ALL THESE Negative reviews about her how does she still even have a job are they that desperate for a employee. I'm calling g western union directly this is not ok ever pull the camera!
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February 2023 by Nathan U.
The lady refused to help me send money to my father in Mexico. She just called me a Bitc! My father was on speaker phone. She stated he can tell you and you can tell me. I said Mexico, Moriela Michoacán. My name number address, his name number. STILL not enough even though she pulled up the account I was trying to get the village name on speaker... She kept pacing back in forth to the back away from the glass wall. So on speaker phone on a medium level lol with a Hispanic accent she heard what she WANTED to hear. She ran up to the glass and accourding to corporate she said in a soft voice, "if your going to call me a bit(h...your a bit(h and you need to leave." The man and the older lady in her 60s dalt and pepper hair would not give me a corporate number or their names. Holly rasict place!! I HAVE NEVER BEEN VERBALLY ASSULTED TRYING TO PAY FOR ANYTHING. HERE IS THE CORPORATE RESPONSE. FYI you can't call they hang up on you! They won't even answer beacuse they don't have to deal with it in person. I have now researched your complaints dated 02/02, 02/03 and 02/05 and have watched the video recording of the transaction in question. Our cashier doesn't work at that location normally so any reviews you may have seen, good or bad, do not pertain to her. What I have found is that she repeatedly asked you for information needed to send the Western Union transaction and you couldn't supply it. She stated that she was not allowed to provide it to you and that your recipient could give it to you and you could then relay the information to her. You have claimed that she called you a "bitch" of which I see no evidence. She did state that if you thought she was a "bitch" then you could send your money elsewhere. She overheard the person on your speakerphone say she was being a "bitch. I have spoken to her about this and told her that any use of that language is forbidden. You also stated she told you "get the F--K out of the store". She absolutely did not say that. You are the only one who used that word. You continue to say that you were verbally assaulted and attacked by her which also did not happen. Not once during your entire time there did she even raise her voice, however you did. There are claims in your emails and your phone message to me that are fabricated and incorrect. I am not going to address any more of them. **** The only thing I can agree with you is that you called this office but were repeatedly disconnected. I apologize for that but we were having difficultes with our telephone system that day. Two of the people who would normally answer said they did in fact see your name come up on caller ID but it would immediately disconnect. As far as we are concerned, this matter is closed. Please feel free to contact me again if you have any further questions. Sincerely, R'*****n
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November 2022 by Andrew V.
Came in to get my plate sticker. Not even a minute later I go to my car to put it on the plate and the sticker cracks in half. Walked back in and was rudely told "we told you no replacements" well great I have a ripped in half plate sticker that has no stick to it. Rude workers. Terrible product with 13 dollars extra added to the cost.
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November 2021 by Jacob Schultz
I had to send money to my father on short notice for an emergency. They refused to fulfill the transaction because his driver's license had a middle initial rather than his full middle name, even though the recipient on the transaction didn't even include a middle name. This seems completely arbitrary and we've never had this issue at any other location.
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October 2021 by Timothy S.
Went back today 10/12/21 04:35 and the same lady who told me to wear a mask on a previous visit didn't have her mask up again but was below her chin. I was going to post a pic but I'm not going to be that mean. Do as I say not as I do place. As for the other clerk she's great
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September 2021 by Todd G.
Came here to do a currency exchange .... This is a 5 day process to get Mexican pesos for U.S. currency. Not exactly a currency exchange. Disappointed Nice people just not what their name lives up to.
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July 2021 by Andrew M.
The girl with blue hair was rude and had no intentions helping me. I could have projected that from the second I met her that her attitude was the problem. I was trying to get my title for my car transferred and all she told me was that she couldn't do it because the title was signed by the son who inherited the car. She didn't give me any directions on where to go or what to do. Just handed me my papers and said I can't help you. Definitely not going there from now on.
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May 2021 by Andreea Coloji
I have watched Am Idol since the beginning and Grace Kinstler is the best of all! Go Grace!!
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February 2020 by Johnna Marie Behrens
I don’t want to be rude or mean AKA(honest and assertive) I don’t want to say anything that would be misunderstood and judged incorrectly. Yay, crystal lake.
