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November 2023 by D&V Salvage
We were contacted by Bruno needing a steering column. It was a very positive business transaction between us and we look forward to helping you guys in the future.
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November 2023 by rawbasic rawbasic
I bought a set of rims through Walmart website sold by Bill Smith Auto parts the prices were great communication was a plus and they were very helpful the rims were in mint almost like new condition and there ship was fast definitely recommend this company
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November 2023 by Raymond Regester
The staff was very helpful in my search for parts. Bruno was a great help. They have good parts at good prices. Their fast service and friendly, knowledgeable staff is always easy to work with.
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October 2023 by Debra Saunders
I would like to thank Bruno Davis for his excellent service today. I'm so pleased. It's not often you get someone to help you like he did! We were in a bind and he got us a new donut for my daughter's car. I will be checking with Bill Smith's from now on and will be looking for their help getting car parts in the future. Bruno went above and beyond to help us today. I can't thank him enough.
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October 2023 by Chris Stafford
We have purchased grill and bumper from Bill Smiths on different occassions. We always received them timely and in wonderful/like new condition. Jonathan Smith was great to deal with. All employees were very professional and helpful.
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October 2023 by john davis
Quick and efficient service. Called in and got what i needed from Zack in just a couple minutes. He texted me a photo as we were speaking to verify we got the right part the first time. Great service at a great price as well.
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October 2023 by Marcy
Very friendly personnel. Got in and out quickly and the stock person kindly loaded the door I was picking up into my truck. Will definitely do business with again. Thank you Bill's.
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September 2023 by Kristen Burd
I want to thank Bruno for helping me get the correct tire for my car. Great used tire for a fantastic low price.Always have good luck with tires and parts from here. Excellent service always.Thanks again Bruno!
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September 2023 by Rocky Slone
Great place for low cost parts. Saved me a ton of money. They had the part I needed that no one else had. Great customer service. Everyone I spoke to was very friendly an respectful. Thank you! To everyone at bill smith used auto parts.
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September 2023 by Robin Nemeth
We ordered a set of tires through WalMart. It was supposed to be a set of tires. We received one. We asked if we could wait until he got the other 3. He said that was not acceptable to him and wanted his tire back. He sent a shipping label. We put it on the tire and thought this was over. Apparently, he created a label to ship it back to us instead of himself. It was picked up by FedEx and we thought this was over. It was re delivered to our yard once again. This time, I made sure that I was at home when it was picked up. I put RTS on a label and had a conversation with FedEx and asked her to please not return it. We have videos of this tire leaving our yard twice. I’ve offered to send the videos. This man just keeps emailing me over and over in regards to this tire. I’m just about ready to press charges for harassment. WalMart refunded our money. This man is a nightmare over one tire. The whole set was advertised at 99.00. We are constantly being harassed over a 25.00 tire. We have since purchased a set of 4 tires from WalMart. No 3rd party involved. Maybe this company should reconsider trying to sell tires through WalMart and stick to serving the locals who love this business. I’m tired of seeing his email address in my inbox. We even offered to pay him 25.00 for the one tire. For him, the only resolution was a return and we did.
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September 2023 by Darren Mather
Spoke with Bruno about a part for an insurance claim. Very friendly and helpful. I can see why the business has been around so long with employees like him. Great job and thank you!
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August 2023 by Will Heinz
The staff is very professional & kind.good customer service is hard to get these days so I always look forward to working with this group of staff. Bruno assisted in finding me parts last summer & again this summer.much appreciated.keep up with excellent customer service!
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August 2023 by Rachel Thompson
Bruno Takes such wonderful care of us and is so prompt in getting us cashed out, our parts shipped out and gives accurate ETA's. I highly recommend Bruno! Customer service is spot on!
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August 2023 by Sarah Chan
Ordered a part for my MDX , the process finding the part, payment and arrange shipping was smooth, Bruno Davis from the part department has been so helpful, he is very responsive and provides great customer services. I am very impressed with their services.
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July 2023 by sarah showalter
Edit to add additional info: after this review we were told the transmission will be there July 21. I will believe this when it happensSo many lies in the response by Bill Smiths.You have both mine and my husband's numbers. We have repeatedly called and both od us have physically been to your business. All of our calls are in our cell phone histories including when you callled us. You also have the phone number of the shop in Tennessee and have called them at least twice that i am aware of. Rob at Amco in tennesse will testify to that. That is who was told that we have to pay for everything . My warranty says parts and labor. We should not haveto put money upfront. In regards to Wilsons they have been in constant communication with us. They are trying to do the right thing.We paid for that and have been given the run around constantly. We did the right thing, now you nees to do THE RIGHT THINGWe had a transmission put in by Wilson's that they purchased from Bill Smiths Auto Parts in late February. We have a warranty on parts and labor. The transmission went out on June 14 while on vacation in Tennessee. It is now July 11 and Bill Smiths keeps putting us off on getting it fixed. My vehicle is sitting in a TN transmission shop. The have repeatedly told us that they are sending one but have not done it. Meanwhile we have no vehicle. They have not offered a rental and do not return our calls. Wilson's has been trying to help us but the equipment purchased from Bill Smiths failed not Wilson's fault. And they are also saying that when it gets repaired that we have to pay the shop in Tennessee not them. We are so upset that we are now going to call our attorney.
