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February 2024 by Nancy Coleman
Staff is friendly and professional
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December 2023 by Katey McKee
Absolutely hate this location. They're never friendly and only care about holding conversations with each other instead of helping customers. Went in for a screen protector and phone case. Told the lady working what I was needing and she grabbed a screen protector and couldn't be bothered to show any phone cases. After paying I noticed it was a privacy screen protector and I mentioned I didn't want privacy I wanted clear since I don't see very well. Was told "Well this is all I have, so." and she continued putting it on. Had to remove it as soon as I got in the car because I couldn't see my screen. What a waste of $30. What's the point in having a machine to make screen protectors if you aren't going to utilize it. ?
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November 2023 by John Hines
Phone stopped working. They got is working . Great job
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November 2023 by Laura Cox
Great fast service. It wasn't busy so we got help right away to add a line.
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October 2023 by Lori E
I am not impressed at all with this store. The staff seems to be not trained very well and their customer service skills show it! I use 611 or go to a different location.
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June 2023 by Anne Astell
Honestly some of the best service, friendly staff and very helpful.
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May 2023 by Kenneth
I have had cricket ever since they have started down in Mattoon Charleston area over 20 plus years and I would never go any other phone carrier in the world they have always been polite nice reasonable and prices I give them a five-star and it don't matter what cricket store I go into I have always had the best customer experience ever so props to their training they have gone above and beyond for me many times I meant there is a few little changes that could happen but besides that for the most part they are hands down number one in my book I have work for the railroad I have been from Texas to all the way up by New York never drop service so with that being said like they're the best keep up to good work and I would recommend you guys to everybody
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December 2022 by sheepdog watchnyou
Quick/easy and ours sales person "Maury" was very polite!
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November 2022 by Jessica Stonebraker
For pre-paid service they are great. Great customer service and support (in store). I never have luck with customer service on the phone or online. I always have to go into the store for service.
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September 2022 by David Robinson
Great place with employees who hear you,not just trying to sell you stuff you don't need
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June 2022 by Jeremy R. Webster
We have been to this store multiple times over the last 5 years, and every single time we get fantastic service from knowledgable employees. The Cricket customer service phone line is totally worthless; I'll never use them again. But every single employee in this store has been great to us over the years, and I'll never go anywhere else when we need anything for our cricket phone plan.
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June 2022 by mark shipman
Today my wife went to upgrade her phone Amari was fantastic!So knowledgeable and patient with us. If you are looking for a phone in Danville go no where else they are the best!!
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June 2022 by Ari Thedon
They scammed my cousin out of $1200 do not shop here
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May 2022 by NM Heath
I took my grandparents to this location tonight and I cannot say enough good things about these ladies. They got them switched over and talked with us the whole time. My grandma was on a duo call (just getting to know u her new phone) and couldn't get it to hang up the girl showed her how to end the video and they were all 3 very kind and patient with us. Thank you!
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March 2022 by Cheryl Strawser
I was looking to go from an iPhone 6s to an iPhone 11, but unfortunately I didn’t get that far. They were extremely under staffed and I sat around and waited to talk to an associate for 10-15 minutes. Also, I felt like the associate working was looking at me like I was just another dollar sign. She said I’ll take “all of the sales here” and it just rubbed me the wrong way. I probably won’t return.
