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December 2023 by Linda Barfell
All the associates were great help and were very knowledgeable and understanding
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December 2023 by Vivian Bailey
The Danville store is the worst. Talk about rude customer service. You are supposed to go to the service desk for "SERVICE" but you end up getting yelled at by the clerk behind the counter. "GET BACK IN LINE" not to mention they want you to do everything in your own. Just download the app. You can do it there. How about some damn customer service?They have specials on their by 1 get one 50% off yet they don't have 2 of 1 size. And you don't get the special price if you order online. I'm done with Kohls . I can get better service elsewhere
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December 2023 by Kimberly Sosa
The workers here must be overworked, underpaid, understaffed or something. Every time I walk in there to do an Amazon return, it’s a different layout and different procedure to do a return. I walked in to do a return and went to the front customer service counter (as I usually do) and the lady was so rude and treated me as if I was intentionally cutting line yelling across the store to “get in line like the rest of them” there are no clear signs or any direction when it comes to Amazon returns like most stores have. Not sure what this lady’s deal was but she was rude and smug. I definitely was NOT interested in their 20% off in store purchase after that—which i am usually down for some good retail therapy. I just wanted to get the hell out of there and not feel like herded cattle going to the slaughterhouse. The customers are not at fault that you are under paid, overworked, understaffed or whatever the case may be—-being rude is NOT the way to be either way. Not interested in ever going back. Please put up clear signs for Amazon shoppers or don’t bother doing returns at all if it’s going to be such a bad experience! Sheesh
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December 2023 by Brad Foster
They know how to serve their guests, awesome experience every time I go into a Kohl's store. Bravo to the management and employees,!
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November 2023 by Jennifer Cravens
Store was clean with many offerings. Staff member at checkout was courteous and helpful. Staff member at checkout was indifferent. Oftentimes staff at the return desk are rude and indifferent. Sorry Danville Kohls you can do better.
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November 2023 by Patricia Enos
Sarah the clerk was very nice and helpful. I had questioned a price that didn’t ring up with the sale price. She called the manager Angela Willhite who was ver professional and took care of the problem. Love this store!
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October 2023 by Dana Howe
The ladies at the front counter were very nice and friendly
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October 2023 by Isabella Hayes
Don't bring your kids the staff acts like noise is a major inconvenience for them . Won't be coming back
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September 2023 by Sharon Bostwick
Cheryl is always great help in assisting us with the best discounts and always a friendly smile and greet!
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July 2023 by Shelley Lewis
Sales associate Shelly gave us great customer service. She was super friendly and even showed me where to find a 40% off coupon on my app. Great experience!
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July 2023 by Nikki Moulton
I love the experience I always have when I go to the danville Kohl’s. The staff members are always helpful and friendly. The store is always organized and clean. I like this store way better than any other Kohl’s I’ve been in.
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July 2023 by Theresa Crippin
I love shopping at Kohls in Danville,IL.The store is always very organized and clean. Everything is in order and very easy to find. Friendly and efficient service!
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July 2023 by Layla
one of the best kohls i’ve been to! everything is always so neat and tidy, and the employees have always been so sweet and eager to assist me.
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July 2023 by Deans Home Improvement
The family & I always have a wonderful experience at our local Kohls.We’re always able to find what we need, Kohls is almost always a one stop shop for us.Staff is always polite & the store is always well dressed, stocked, & clean.Clean atmosphere that other stores should thrive to have.The baby carts are our favorite!!
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July 2023 by Sierra Rodriguez
I love shopping here. It’s very organized and easy to navigate. The prices are fair and the staff is friendly and very helpful.
