About Old Second National Bank - Darien - Cass Branch
Old Second National Bank - Darien - Cass Branch has a long history of serving the Chicago area, emphasizing a commitment to better banking experiences and responsible service. Customers appreciate the bank's dedication to helping both individuals and businesses, with a focus on caring and knowledgeable staff. Several reviews highlight positive interactions, such as Beverly Cornelius, who went above and beyond to resolve a banking error with warmth and expertise, earning high praise. Other staff members like Milly and team members including Farah and Dalre are also recognized for their helpfulness, clear communication, and making transactions smooth and easy. Customers feel valued when staff respond quickly and handle issues professionally. Although there was one incident where customer service was not up to expectations, the bank responded promptly and sincerely with an apology, demonstrating their focus on customer satisfaction. Overall, the bank's staff is seen as friendly, knowledgeable, and attentive, contributing to a positive banking experience rooted in trust and care. The bank remains a respected part of the community, committed to growth and serving the needs of its customers.
Rajjini Ramchandani was most helpful to us. We are grateful for her expertise. She is knowledgeable and efficient. Wonderful and valuable employee!
August 2024
Beverly Cornelius was so very helpful. I presented her with an unusual banking error I made and she went way above and beyond to help me resolve the issue. So knowledgeable, warm and friendly. I knew I was in good hands. Can’t thank her enough for the hoops she went through to help me out. She’s the best of the best!
August 2024
Great service during a difficult situation. Beverly, Farah and Dalre were fantastic. I had all my questions answered and they made the transaction very smooth. Thank you all so much. Jim
