-
December 2023 by John McPherson
I recently set up an autopay with Target through Old Second National Bank. I missed the phone call from personal banker Farah from Old Second when she called to confirm the Target autopay. Not satisfied with leaving a voicemail, Farah called my wife to confirm the same. We could not be more pleased with this extra level of security and customer care.
-
December 2023 by Nick Skweres
Dalre was very helpful and easy to work with. She made it an easy process to start my sons back account, and even called with extra information.
-
November 2023 by Jim S.
I was in the Old Second branch in Darien a couple of weeks ago for what I thought would beva horrendous experience. Was I shocked at the pleasant experience I had with Farah, a customer service representative. I needed to replace a lost debit card and I thought it would be a difficult thing to do. Farah made it a breeze and I walked out with a new card in thirty minutes. Farah made it a pleasant experience and gave Old Second a good name.
-
September 2023 by Rebecca Weber
Farah has been a tremendous help to myself and my family as we work through my parents estate. Her expertise is unmatched. She has been a welcoming, friendly, smiling face each time I come to the bank. I was never one to come inside a bank, preferring electronic options, but Farah has changed my stance on that. I always enjoy stopping in and being welcomed by my Old Second “family”.
-
September 2023 by Scott Kondraschow
Working with Farah was a fantastic experience. She was patient and kind in helping our local association work through leadership transitions. She got our account squared away within the business day that we brought her what was needed on our end!
-
September 2023 by Elizabeth Peszat
Farah was extremely helpful with all of my needs. I had several accounts that I was working on after my parents passed away. Farah was kind, patient, and took her time to work with me and get to know me.
-
September 2023 by Dan Meessmann
Farrah made our banking experience at Old Second delightful. Her excellent preparation for our meetings and her attention to details gave us great confidence in our transactions.
-
September 2023 by Jeffrey McGill
Farah was fabulous. She really goes out of her way and made our banking experience personal. I will ask for her every time I need help. She made my mother and I feel like family.
-
September 2023 by Wendy Habel
Farrah helped us set up several accounts. One of which was somewhat complicated. She is professional and very pleasant. From now on we are only going to her if we need any in person assistance.
-
September 2023 by Debbie Evan
A huge heartfelt, thank you to Beverly for her help in ironing out a court ordered dictate for our Guardianship account. Due to the first judges erroneous order it was a complicated situation. Today the court approved the old second document. So happy to have this behind us. Thank you again to Beverly at the Darien Cass Ave location.Darlene and Jim Evan
-
September 2023 by Maggie Slavin
Thank you, Old Second National team & especially Farah for helping us open our first joint bank account! The process was easy, smooth, and efficient. thanks again!
-
August 2023 by Linda Fuentes
I often have to take my dad in to the Darien branch and we love to see Rajini. She is THE ABSOLUTE BEST! Rajini takes her time with us and explains everything very carefully to my elderly father. She always has a smile for us and makes our day better.
-
August 2023 by Paula Jovien
Farrah was very helpful and professional in my banking experience today. She is also very friendly and helpful.
-
August 2023 by Elaine Rosa
Rajini at the Cass Ave location of Old Second Bank was extremely helpful in helping my mother resolve some issues with her account. Since my mother lived out of town, she made sure that the account was secure, that my mother's information and account were protected but facilitated a resolution quickly and efficiently. Thank you for your help!
-
July 2023 by Mary Guzman
Connie Villagomez was very helpful and made me feel comfortable with my expierience. I am only 17 and didn't really understand how going to the bank and fixing my card works. But she asked me a lot of questions to help me get to the bottom of the problem. She kept me updated through the whole process which was very comforting. She was friendly and I felt engaged in the conversation we had while she helped me. I appreciated her help and hope every experience I have at the bank is like the expierience I had with this woman.
