Al Schelling - State Farm Insurance Agent is known for providing friendly, helpful, and professional service in Decatur. The team aims to help clients manage the risks of everyday life, recover from unexpected events, and achieve their dreams through auto, home, life, and health insurance. The office, located on Wood Street, is open Monday through Friday, with additional extended hours available 24/7 to assist customers whenever needed. Many clients appreciate the ease of working with this agency, noting that State Farm makes stressful situations comfortable and straightforward. The staff, including licensed representatives, is described as nice, understanding, and efficient, with particular praise for team members who are friendly and pleasant to speak with. Customers have expressed loyalty despite living outside the area, valuing the consistent quality of service. While some have experienced minor issues, such as rate increase inquiries or website problems, the overall consensus is positive, highlighting the team's dedication and personalized care. Al and Rodrigo, in particular, are recognized for their professionalism and helpful attitude. Overall, this agency is recommended for its caring staff, helpful service, and commitment to client satisfaction.
Lisa is the best agent ever. It's always a pleasure talking to her. Al and Lisa are the best.
July 2026
State Farm has been my insurance company forever. They are very friendly and has always been very helpful with all of our needs. Highly recommend Al Schelling and his awesome team.
July 2026
Lisa was great to work with! I needed coverage fast and was able to save money by switching!
