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May 2025 by Sue Volle
Manager was very helpful in solving an IT issue.
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April 2025 by Dassa Kraus
Please watch Tiktok video of how they treated a man trying to open a bank account . They said “ racism “ was not involved but you can clearly tell they did not want to service this man then just walk away and went into office . That was not professional at all . They could have explained or gave paper work as to why his account could not be open . A policy ? Document required ? They just hid and their office . Somebody contact corporate !!
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November 2024 by Sandra Bosomworth
I love this bank. Always friendly & helpful. We have been customers for many decades. Thank you.
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June 2024 by Mikey Hayes
They treated me horribly from the very moment I walked in I was profiled and treated with racism & disgusting behavior the staff was not at all inviting it was as if I was wanted to walk right back out the moment I went in very rude attitude towards me or people who looked like me my friend is very sick and these goons made it almost impossible for him to get his money they are as outlandish and rude as they come no compassion or understanding to their clients specific needs when it mattered most overall lowest quality bank in Decatur if not the world then the management goes on to have me banned for having spoke up against their mafia like team and told them what type of thugs they are if there are any people who should be labeled as bad people these folks right here would be a great example
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August 2023 by prepper 27
No one can answer the phone. I am switching banks
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June 2023 by Wyatt Berg
Not a place to go to do Business, they will not help you in any way and can't offer service's that other banks will. Awful bank
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April 2023 by MaFreeman
Good bank
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September 2022 by David C
No one answers phones at any of the branches.
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December 2021 by David Cason
No one answers phones at any of the branches.
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May 2021 by Karen Dawson
Horrible customer service based on a friends experience. Stay away from this bank. Horrible to deal with.
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April 2021 by Shelley Whiteside
Hours stink
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July 2020 by Lohri Cerny
Phone service is terrible. Need to seriously have a talk with IT.
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December 2018 by Glenn Portwood
Been with Busey for 50 years after another bank refused to loan me $500 to buy a car after I was discharged from the military in 1968
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October 2018 by Terina Green
dont care about their customers at all and charge fees forthe most stupid stuff
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May 2017 by Nick Suess
Great service. Friendly people. Lots of banking services offered at this location.
