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November 2023 by Gzim Bekteshi
The worst bank in Decatur IL, I opened my business account here and since day one I had nothing but PROBLEMS after PROBLEMS every time I tried to purchase anything or even trying to pay my business bills. I have been onsite to talk to a banker they keep calling the card center to find out what is happening which nobody could give an answer they stated it shouldnt happen again , it keeps happening over an over and over and its hurting my day to dag operations in a major way. Their customer service is horrible I dont know even who to talk to , I am tired of explaining what is happening . Nobody seems to know how to fix it , they do not care that its a business account they do not care il their client every time I enter this building they treat me like someone who they cant wait to get rid off instead of listening to my concerns. Im extermely upset and I dont have enough bad words about this bank. If there was a NEGATIVE 0 star I would select it every day for this bank, every day. Take my advice - Do NOT bank with this Busey Bank because they will be busy to help you.
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June 2023 by Wyatt Berg
Horrible place to take your money. I was trying to deposit a check into my account one morning and was greeted by their staff with Hate, Miscommunication and Untrustworthiness. Not a place to bank unless you need the 25 atms they have scattered across every city and town. I have switched to Prairie State Bank and have not dealt with the same issues since. Farewell Busey!
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February 2023 by Robert White
Tellers very helpful and friendly and fast service.
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October 2022 by Carl Glick
Breanna is superb! She helped me by answering all my questions. I highly recommend this branch.
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June 2022 by Dave Carpenter
Made deposit
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May 2022 by Gary
Conveniently located off Water St, polite staff.
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December 2021 by Deej Hames
Try calling customer service and see how much service they actually offer. They will not contact you with any important information pertaining your account, instead choosing to allow you to figure out any denied charges or overdraft fees.
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May 2021 by bob b
Best bank I've ever been to because of the people working there. They are always very helpful and amazing.
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February 2020 by tonya moore
I had a slight problem with my account busey then rectified the situation which left me highly Impressed.
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October 2018 by Terina Green
awful customer service hidden costs and fees and do whatever they can to inconvenience you.
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July 2018 by B Jackson
Wonderful customer service. I am not even a member and they were able to assist me with my questions and transaction without blinking an eye. I recommend them as a bank!
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July 2018 by Colby Geiser
Our firm does our transactional banking with Busey. Their staff is very efficient and helpful. They do a nice job going out of their way to be helpful and make things easy. I have been very impressed with the relationship with Busey Bank.
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May 2018 by Chris Brewer
Great bank and great Customer Service Team
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May 2018 by Frenk Melk
I've only used it for its ATM because it charges no fee for my card
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June 2017 by Riely Ireland
Going through the drive up, I am never greeted I always have to call a few times. I have deposited checks and money before and never had problems; until now. I had to call to get greeted and serviced I asked to deposit my pay check, sent everything in, 2 people handled my transaction.. shouldn't it be one person? And the 2nd person sent me back my cards and a transaction slip. That was 3 days ago. I still do not have my pay check. I deposited it mid afternoon around 1ish. I have nothing showing its pending. I didn't even know about it until I went to use my debit card and it was declined that I found out my money had not been put into my account. When I tried to call customer service I could not reach anyone because they close when the bank closed. Very upset. Other than those issues I usually have no problem. Lobby tellers are nicer and more friendly.