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November 2023 by faltu shah
1. No room service for 3 days stay2. Had to fetch our own towels.3. Room keys would not work repeatedly. Had to be let in by manager.
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November 2023 by Kris B
The hotel was clean, the breakfast was delicious, and the staff was responsive. The waffles were some of the best I have had.We had a couple issues with our kids, where one was sick and soiled the sheets, and another flooded the bathroom from the shower. They were quick to get us a ton of extra towels and mop up the water, and Angel went above and beyond to clean our room, get rid of the soiled sheets (yuck!), and sprayed Febreze so our room was clean and smelling fresh. Angel did all this with a wonderful smile and pleasant attitude.She's a rockstar!
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November 2023 by J C
Please remove the annoying heavy bathroom/closet combo doors!!! It's extremely loud and it's all you hear from the rooms around you. It's literally ridiculous how loud this door slams. Breakfast isnt great and not very many resturaunts this side if town. Stay in Forsyth if available. I won't be back.
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October 2023 by Alexandra Rodriguez
I recently stayed at the Hampton Inn Decatur Mt. Zion for a family funeral. I chose this hotel because it is a Hilton brand, and I have generally had good experiences with Hilton hotels in the past.The room was clean and comfortable, but there were a few things that could have been improved. First, the wall behind the trashcan had been splashed with food and not wiped clean. Second, the refrigerator was full of dirty liquid. I wanted to call the front desk to let them know about these issues, but I couldn't get through because our phone was not connected to anything. It appeared someone had removed all the wires connected to the phones.I went down to the front desk in person, but there were no workers to be found. I stood around for a while, and eventually a worker came out while texting and laughing on her personal cell phone. She hardly even looked up from her phone while talking to me.She then YELLED for a maintenance worker to fix the phone. He however was very helpful and nice.The continental breakfast was clean and the food was good. The pool is small but fine for kids to play in.When it was time to check out, there was no bill and nothing to sign. Apparently, their systems had been down all month due to a storm, and the computers did not work at all. This was a bit concerning to me, as it meant that there was no record of my stay.Overall, I was disappointed with my stay at the Hampton Inn Decatur Mt. Zion. The room was not as clean as I expected, and the staff was not very helpful. However, the continental breakfast was good, and the pool is a nice amenity.I would not recommend this hotel to others, but if you do choose to stay here, be prepared for some problems.Rooms: The room was clean and comfortable, but there were a few things that could have been improved. First, the wall behind the trashcan had been splashed with food and not wiped clean. Second, the refrigerator was full of dirty liquid. I wanted to call the front desk to let them know about these issues, but I couldn't get through because our phone was not connected to anything. It appeared someone had removed all the wires connected to the phones.Food & drinks: The continental breakfast was clean and the food was good
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October 2023 by Jon Furtado
Stayed here for work, room was average. Spelt like dog though, not super pleasant. I would’ve asked to change rooms but I got in at 11pm and had to be up at 5am so I dealt with it! Front desk guy was cool though!
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September 2023 by Hcir R
Very clean room, 2 covers over the mattress, ac worked good, could not close dark curtains all the way, only the see through curtain can be closed fully.Walkability: Many different food establishments like Arby's, Jimmy John's, BBQ restaurant, Aldi all with in 5-10 minutes. Great location where hotel was down a side road out of the way in a safe place. Will definitely go back if in area. This experience caused me to want to go back.
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September 2023 by Mark M
The service at the Hampton was absolutely fantastic. Kelly went out of her way to take us to a concert in Nelson Park and back. Our room was spacious and the beds comfortable. It is located in a great spot for food also.
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September 2023 by michael schram
Stayed here on a business trip. Very nice staff, clean room, overall comfortable stay... Will update with more future stays here..Update: I have stayed here many times now. This is a nice, newer hotel... Very nice place for people that work away from home.
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September 2023 by Rebecca Wortman
This is a great hotel. My family members stayed here for our family reunion. The hotel needs new computer techs because they have been without the internet for 6 weeks, so the billing for rooms are done by paper. The hotel was struck by lightning at the end of June. Still no internet on the first week of August. 5 stars ? for the front desk employees for working the old school way. ? Farm Progress Show is coming to town at the end of August. They had better have it fixed by then. It should not take that long to fix that problem. In today's society, you can't do busy without computers.
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August 2023 by Chris Travels
I actually wanted to give this hotel 4 stars because my visit was less than good, but I believe my complaints were related to the fact that lightening struck it 2 weeks prior and it had not been fully repaired. There is excellent staff, which makes a big difference. My room was clean and bed was comfortable. The shower was hot water and good pressure. But the internet was in and out constantly and interferred with working remotely at my computer. During the day, while working at the desk in the room, it was very hot and stuffy, the thermostat would reset itself to 77 degrees. When I would try to get it to turn on, it would run for about 1 min and turn off. When I called the front desk, they said they thought it was an eco friendly setting and recommended I stay moving around the room so that it detects my movement and stays on. First, that's ridiculous... 2nd) I need to get work done and can't jump up every minute... 3rd) I think the "room" didn't know I was in it because their system was down and they were doing manual check in/out of guests. I'm just thankful that the AC did work at night. My card was demagnetized 3 times in 2 nights stay. The back entrance by pool doesn't recognize your card at all. The elevators were slow. There must of been an entire kindergarten class worth of children high on sugar staying above me because the ceiling sounded like it was going to crash in. Their exterior sound system in back patio area was loud enough that I could hear the drums from the music at all hours but at least it wasn't that loud, just muffled drums. Also, don't know why but I tried to call the hotel directly a week before and also a few days before my trip to book and it just rang endlessly, no VM. I confirmed the # matched the one on Google and the Hilton website. Had to book online.I would stay again though. The staff were great!
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August 2023 by Eliza B
Rooms were clean and staff was friendly. The breakfast was okay, not great. The room was comfortable and updated, had a nice
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August 2023 by Kathleen Dudley
We stayed with 2 adults and 2 kids. The room (2 queen beds) felt very spacious. The hotel is still fairly new construction and has modern decor. Friendly staff. Conveniently located on the main road in Mt. Zion, next to Walmart and many restaurants. Easy to find. Pool area is a bit small, but still decent sized.Nearby activities: The zoo & children's museum is less than 10 minutes away. The movie theater is across the road, about a 2-minute drive. Nearby shopping in Walmart plaza.Walkability: There are several stores within walking distance, but the roads nearby are busy, so it's a bit hazardous to go too far.Food & drinks: Culver's, McDonald's, Taco Bell, Arby's, Sonic, Jimmy John's, DQ, Monical’s Pizza, Steak 'n Shake, a BBQ place, Charro Mexican restaurant, and more are a quick drive from the hotel (less than 5 minutes). There are lots more restaurants even within about 10 minutes.
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July 2023 by Chuck E.
Had a great time at this property but it wasn't all rainbows and unicorns. Was told internet had been out for 2 weeks and they were literally photocopying credit cards to enter later. Wtf?!?!?! Found out there was shuttle service to the devin amphitheater where we were going to see a show. Score! Found out someone called off and no one to drive the shuttle. The other story is that since the computer was down they didn't know there was a concert and forgot to schedule anyone.kudos to the lady they called in for backup and the other lady at the front desk. These two were absolute stars with handling the situation and shuttling 25 concert goers back and forth.No non stick spray for waffle machine so my waffle came out in pieces and I had to scrape it out.Super awesome and accommodating staff more than made up for the properties shortcomings.
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July 2023 by Doug Brann
Good service all around. Clean room and nicely finished room. Breakfast was acceptable.
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July 2023 by Patricia Sawyer
The check-in and out was very simple. Breakfast was hot and well stocked. Eating area was clean and ample. The room was clean. The location is close to everything you would need. The pool area was clean. All staff was courteous and responsive.Rooms: Clean with fridge, microwave and a large TVNearby activities: Everything is nearbySafety: I felt safe and secure at this locationWalkability: Walking distance to store, fast food, restaurants, gas, etc.
