Prairie State Bank & Trust is a local financial institution praised for its exceptional customer service. Customers highlight the kindness and professionalism of the bank's employees, particularly tellers, loan officers, and the assistant branch manager. Reviewers emphasize the staff's willingness to assist, their patience in addressing questions, and their ability to make the banking experience seamless, whether it's for a loan application or routine transactions. The bank is recognized for its improvements in recent years, with the new staff members praised for their excellent customer service skills. Overall, Prairie State Bank & Trust is described as a reliable and customer-focused institution that provides a positive banking experience.
I had such a great experience with one of your bank tellers Gillian! So kind and helpful and made the experience so much easier!
July 2024
Ashley Hawkins was our loan officer @PSB. We worked with her for nearly two months for our new home purchase. She is the nicest, warmest, most helpful, professional, supportive and understanding bank officer that you WILL EVER WANT TO WORK WITH!!! Make sure that you ask for Ashley, whenever you go to Prairie State Bank!!... read full comment
June 2024
Ashley was fantastic to work with. She had our pre-approval back within 24 hours and kept up with all the other elements during the process. She made the entire closing seamless!
